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I am a passionate healthcare professional that seeks to lead organizational…. · Experience: Cleveland Clinic Weston · Education: Chamberlain University · Location: Miami-Fort Lauderdale Area ...
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- Cleveland Clinic Weston
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- Miami-Fort Lauderdale Area
- Auditing Hourly Rounding Practices
- Identifying Barriers to Rounding
- Developing Processes to Promote Rounding
- Improving The Environment For Patients and Nurses
- Breaking Down Barriers
“The original policy for purposeful hourly rounding states that nurses should round on every patient, every hour and ask them about the four Ps,” says Katie Galvan, BSN, RN, CMSRN, Nurse Manager of 5 Pavilion and 5 West. The four Ps are: 1. Position – Are you comfortable? 2. Possessions – Do you have everything you need? 3. Personal Needs – Do you ...
Through the self-audits and one-on-one conversations with caregivers, Galvan and Frye discovered several reasons why purposeful hourly rounding wasn’t always accomplished, including the following: 1. Patients were sleeping– Nurses and PCNAs didn’t want to wake up sleeping patients to ask them the four Ps. 2. Lack of an acuity system for nursing ass...
Utilizing data and anecdotal evidence from caregivers, med-surg nurses began to consider what hourly rounding should look like and how to remove barriers. “No matter what, every single hour, 24 hours a day, someone should be rounding,” says Galvan. “That doesn’t mean we’re going to use the same language, ask the same questions or wake people up. Nu...
“The steps taken to improve hourly rounding consistency help the team understand the problems from a broad perspective, so that best solutions are implemented,” says Coyne. Improvements in rounding are reflected in Press Ganey survey scores for the three med-surg units. Between April and June 2016, the responsiveness score for the units was 62.7 pe...
When the three medical-surgical units at Fairview Hospital identified barriers to purposeful hourly rounding, they created solutions to remove those barriers. Here are examples of three obstacles to rounding and how they were addressed: Barrier:Unit emergencies Solution:Nursing staff created a unit workflow that clearly describes staff roles during...
Apr 25, 2016 · In order to do more and improve faster, the Cleveland Clinic is rolling out a methodology for building a “culture of improvement” across the 48,000-employee hospital system. Here’s how it works according to the people making the changes.
Jan 7, 2016 · “Lean gives caregivers a structured approach to problem solving that improves the quality and safety of our patient care,” says Susan Coyne, BSN, RN, the CI embed from Cleveland Clinic’s Zielony Nursing Institute.
Apr 26, 2018 · “We have a return-on-investment just like everyone else,” says Susan Coyne, BSN, RN, senior continuous improvement specialist for the Zielony Nursing Institute. “We look to make units more efficient.
Patient Access Workleader - 1:00PM-9:30PM - Cleveland Clinic Careers jobs.clevelandclinic.org
Susan Coyne and her husband, Richard, who passed away in 2014, made numerous outright and planned gifts to a variety of areas at Cleveland Clinic, including cardiology, urology and oncology.
