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Oct 4, 2022 · This is particularly the case when integrating Twilio Programmable SMS with Microsoft Teams. For example, when users perform specific actions within Microsoft Teams—such as uploading a file or adding a new member to a channel—this can trigger an action on the Twilio platform, like sending an SMS message or initiating a video call.
- Docs: API Reference, Tutorials, and Integration | Twilio
Integrate our API with community tools for mocking, testing,...
- Send and Receive SMS Messages via Discord with Twilio and ...
In your terminal or command prompt, navigate to your...
- Docs: API Reference, Tutorials, and Integration | Twilio
- In this article
- Prerequisites
- Set up the SMS channel for Twilio
- Establish a connection between Omnichannel for Customer Service and the Twilio account
- Flow of data between Omnichannel for Customer Service - SMS channel and Twilio
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the
Dynamics 365 Customer Service pricing overview
Dynamics 365 Customer Service pricing plan
The SMS channel through Twilio in Omnichannel for Customer Service allows your organization to connect to customers by using text messages. Your customers can send text messages through Twilio and connect with an appropriate customer service agent. Agents can view incoming SMS requests on their dashboard and respond accordingly.
SMS for Twilio is provisioned in Omnichannel for Customer Service. More information:
Provision Omnichannel for Customer Service
To enable the SMS channel for Twilio in an existing Omnichannel for Customer Service environment, you must upgrade to the latest version of Omnichannel for Customer Service. More information:
Upgrade Omnichannel for Customer Service
A Twilio account with a phone number and subscription is available.
For newly created Twilio accounts, you must disable a security setting that blocks the ability to send media files. More information:
To configure the SMS channel, complete the following tasks:
Configure the workstream for the SMS channel
In Dynamics 365, go to one of the apps, and perform the following steps.
In the site map, in
, enter a name, and select SMS in
, and then enter the following details:
Perform the following steps to configure the URL in Twilio for the SMS messages from Omnichannel for Customer Service to be processed in Twilio:
of the workstream for Twilio.
Go to your Twilio account >
, and then select the SMS phone number.
For an incoming text message sent by a customer to the support phone number, the message is first sent to the Twilio messaging service. Then Twilio pushes it to Omnichannel for Customer Service by using the callback URL. The message is then routed and associated to either a new or an existing conversation by Omnichannel for Customer Service.
For an outgoing message sent by an agent from within Dynamics 365, the message is first sent to the Twilio service and then Twilio sends it to the customer. In addition to the text message, Omnichannel for Customer Service uses the APIs provided by Twilio to send the customer's phone number, support phone number, and the Twilio account information (Account SID and the Auth Token) to the Twilio service.
When you validate the SMS settings while setting up the SMS channel, a call is made to Twilio to validate the Account SID and Auth Token.
Configure the SMS for Twilio channel in the Omnichannel Administration app
Integrate our API with community tools for mocking, testing, generating libraries, Postman integrations, and more. Quickly build and deploy communication apps with no servers to spin up or infrastructure to maintain. A drag-and-drop builder to create communication workflows. Provide Twilio-hosted instructions to your Twilio applications.
Aug 11, 2022 · In your terminal or command prompt, navigate to your preferred directory and enter the following commands: cd discord-sms. npm init -y. This command will create your project file and scaffold out your Node project by creating a package.json file that will contain your project's metadata and package dependencies.
Connect with Twilio. To set up this integration: Go to Settings > Integrations > SMS Integrations.. Click the Connect button next to Twilio.. Enter your Account SID, Auth Token and Phone Number, as mentioned in the prerequisites.
Twilio SMS. Text with your customers, right from your inbox. Connect Twilio to send, receive, and reply to SMS messages from Front. Twilio makes SMS simple for developers. Businesses powered by Twilio Programmable SMS can send and receive text messages to any phone, anywhere in the world. Create a Twilio SMS channel in Front to manage your SMS ...
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The integration of Twilio with Salesforce enables seamless sending and receiving of SMS both within and outside the Salesforce environment. This integration aims to reinvigorate the significance of the telecommunications sector, offering you a suite of premium features to maximize its potential in the most effective manner.
