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General Information. Call: 800-344-1029. M-F, 8 a.m. to 5:30 p.m., Eastern Time. View our call center map so you know what to expect when you call. Live chat: When you call the number above, you’ll have the option to talk with a representative through text. TTY Device #: 800-555-1158. Claims Information. Call: 877-543-2363.
If you’re a participant in a 401k and need help, a representative in our Participant Service Center can assist you. If you have a contract number or are calling about a 401 (k) plan with under 200 employees: 800-395-1113. If you work for a company with more than 200 employees: 800-294-3575.
Call: 800-624-5155. M-F, 8 a.m. to 5 p.m. ET. View our call center map so you know what to expect when you call. Live chat: When you call the number above, you'll have the option to talk with a representative through text. Write to us: Regular mail. Fixed Products Administration. PO Box 55446. Boston, MA 02205-5446. Overnight mail.
Call Us. Phone. 1-800-344-1029. Monday through Friday, 8 a.m. to 6 p.m. Eastern Time. Note our customer service center utilizes a voiceprint feature to verify your identity. Click here for more information on this feature. 24/7 automated service line. You can confirm certain contract information through the same number’s automated feature.
Enter your zip code below to get connected to your John Hancock team. Contact John Hancock customer service for help with any of our financial services.
MLINY081622485-1. Submit Individual annuities forms online, review tax info, learn how the claims process works, access our FAQ, & sign-in or register your account.
Contact your financial representative or call 1-800-344-1029 for more information, including product and fund prospectuses to be reviewed that contain complete details on investment objectives, risks, fees, charges, and expenses as well as other information about the investment company.
Do you need help with your retirement plan, annuity, life insurance, or other products from John Hancock? Find out how to contact us by phone, email, fax, or mail. Our customer service representatives are ready to assist you with any questions or concerns you may have.
Online – Call 1-877-543-2363 to request a link for online submission. Fax – 1-617-663-3389. Mail – John Hancock, Annuities Service Center, PO Box 55444, Boston, MA 02205-5444. Or if the annuity is a New York contract, you’ll need to send it to PO Box 55445, Boston, MA 02205-5445.
Find out how to contact John Hancock for assistance with retirement plans, annuities, life insurance, and more.
