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  2. The merge operation merges up to three records into one of the records, deletes the others, and reparents any related records. Example. The following shows how to merge an existing Account record into a master account. The account to merge has a related contact, which is moved to the master account record after the merge operation.

    • How to Merge Duplicate Contacts in Salesforce
    • How to Merge Duplicate Salesforce Accounts
    • Duplicate Record Sets
    • Merging Duplicate Considerations
    • Summary

    Once you have created Duplicate and Matching rules, Salesforce is able to identify potential duplicates in your org. However, you need to add the “Potential Duplicates” component to your Lightning record page, to be able to see them! This is really simple to do. Just open the Contact Record Page/s in the Lightning App Builder and drag and drop the ...

    Similarly to Contacts, ensure your Account Record Page contains the “Potential Duplicates” component to display, when duplicates exist: From that component, you can select “View Duplicates” to review which other Account records have matched the existing duplicate rules. You can use the wizard to select which is the master record and which values to...

    Duplicate Records Sets are like list views for Duplicate Rules and display records that have been identified as duplicates. They are created when your duplicate rules for Salesforce are triggered. Most people are not aware that these groups of duplicate records can be accessed from the App Launcher and even used to search and merge duplicates witho...

    Remember hidden fields – they won’t show on the wizard, yet the values are retained from the record marked as primary.
    Chatter feeds are only retained from the primary record.
    Audit fields such as Created By and Created Date are kept from the primary record and merging will update the Last Modified field.
    Manual Sharing and Sharing Rules are applied to the merged account.

    Merging records in Lightning Experience is available and useful! As an admin, you want (need!) to keep on top of potential duplicates to ensure trustworthy data that is reflective of your awesome admin skills. You can also empower your users to merge themselves, although they will require the ‘Delete’ permission for the object in question and Edit ...

  3. © 2024 Google LLC. In this video you will learn how to merge records within Salesforce. Merging records is the general solution for managing duplicated information in your orga...

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