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How do I access Facebook Live Chat Support?
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New online chat support. Businesses that advertise on Facebook now have access to one-on-one support through live online chat. By clicking “Get Help” on the Facebook for Business website, advertisers can chat and screen share with a trained Ads Specialist to get quick answers to their Facebook advertising questions.
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Dec 10, 2021 · For the first time, Facebook is testing live chat agents for English-speaking users who have been locked out of their accounts. The updated support feature comes along with other changes to...
- Richard Lawler
Dec 10, 2021 · Facebook is finally providing a customer support chat for some users. If you're locked out of your Facebook account, the process of getting back in isn't easy. Thankfully, Meta is streamlining things a bit by rolling out a customer service chat that can help you get back into your social media account. Related:
- Dave Leclair
- Overview
- Facebook Direct Contact Forms
- How to Get Support by Email
- Reporting a Hacked Account
- How to Contact Facebook by Phone
- How to Contact Facebook by Live Chat
- Business and Partner Support
- Tweet at Facebook
- Send a Letter to Facebook
- Find Facebook Employees on LinkedIn
Getting the help you need from a big company like Facebook can be a challenge. To save you time and frustration, we've gathered a current list of every possible way you can call, email, or chat with someone at Facebook or Meta! Read on to learn how to contact Facebook, whether you're a personal user, business account holder, advertiser, creator, or member of the press.
How to Contact Facebook Support
The best way to contact Facebook is to use one of their direct contact forms in the Facebook Help Center.
You can't send an email to Facebook for issues with your personal account, but paying advertisers can email platformcs@support.facebook.com.
Using a direct contact form is just like sending an email, except you're more likely to get a reply.
Because these forms are all linked directly from support pages on Facebook, you're more likely to get a reply to filling out these forms than sending emails directly.
If your personal account was disabled:
If your advertising account was disabled:
If you lost access to your Facebook Page:
Trouble with payments, including donations and game purchases:
There are Facebook email addresses you can use to get help with different problems.
These are some of the more common email addresses. Note that none of these addresses are customer service addresses—if you need support,
use Facebook's direct contact forms
If your account was disabled and you've already tried to recover it, try writing to
If you've appealed Facebook's decision to disable your account and need to send Facebook more information (such as an ID or other document), send it to
If you need help with financial issues relating to Facebook Ads and promotions, write to
, you can contact Facebook through this link to get your account back.
You'll only see this option if you're signed out of Facebook. If you don't see it, you're likely signed in using another account.
Enter the email address or phone number associated with your Facebook account, then click
Once Facebook finds your account, you'll be asked for your password.
Enter the last password you remember and click
Even if the hacker changed your password, you can enter your previous password to confirm that you really own the account.
Facebook does not do phone support, so getting in touch with a live human is hard.
Meta's only phone number, which includes Facebook, Instagram, and Oculus, is
If you call that number and choose the option for support, you'll hear a recording that tells you Facebook doesn't offer phone support.
If you're with law enforcement or need help with your business, developer, or advertising account, there are options in the phone menu for support.
Facebook is testing live chat support for some users.
While live chat is not yet available to everyone, some English-speaking users in the United States now see the option to chat with a support representative if they are locked out of their accounts.
If you're a Facebook creator in the US, go to
If chat support is available, you can chat with a representative on this page.
If you have a business that uses Facebook Checkout services, you can use chat or email support.
with checkout services, this will
work. To contact Facebook Support via chat:
Select the issue you need help with and type your message.
If you chose email, you'll get an email response. If you chose Chat, a Facebook Messenger window will open, and a support representative will join the conversation.
Business accounts can also send messages to Meta for Business.
Facebook (Meta) has multiple official Twitter accounts.
If your issue is serious enough, someone at Facebook might contact you in response to a
Unlike contact email addresses and phone numbers, Facebook's physical mailing address is public.
to Facebook, send it to
, you may be able to reach out to a Facebook employee who also has LinkedIn.
There is no guarantee that a Facebook employee will reply to a message on LinkedIn, but it's worth a shot. Visit
to see a list of Meta employees on LinkedIn.
Does Facebook have a contact number?
Unfortunately, it does not have a publicly available customer support number. A number with the area code 650 that frequently shows up in online sources as being linked to Facebook is actually a scam number. You’ll need to contact Facebook through their online help center.
Thanks! We're glad this was helpful.
Dec 13, 2021 · The company says it will focus on helping users whose accounts were locked due to unusual activity or accounts that were suspended due to a violation of Facebook's community standards. The new live chat functionality will be available for all English-speaking users globally.
May 1, 2020 · New online chat support. Businesses that advertise on Facebook now have access to one-on-one support through live online chat. By clicking “Get Help” on the Facebook for Business website, advertisers can chat and screen share with a trained Ads Specialist to get quick answers to their Facebook advertising questions.
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