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Chat to us 7 days per week 7am – 11pm. If we’re helping with other queries and can’t chat immediately, you’ll see the magnifying glass icon. We’ll soon be back online to help, please stay online.
- Giving A Meter Reading
- How to Fix Your Scottish Power Smart Meter
- Getting A New Scottish Power Gas Card Or Electricity Key
- Paying Bills and Topping Up
- Moving Into A New House
- How to Report A Scottish Power Gas Leak Or Power Cut
- Downloading The YourEnergy App
- Scottish Power Complaints
- Something Else…
It’s important to regularly send Scottish Power your meter readings to make sure you’re paying the right amount for your energy. Without a reading, your bill might be higher than it should because you’ll be charged an estimated amount based on how much energy you’ve used in the past. It’s easy enough to submit meter readings and there are a few way...
If your smart meter isn’t working properly, it can be frustrating that you can’t make the most of its great features any more. The best way to fix it depends entirely on what’s wrong. If your in-home display is blank, it could be that it’s run out of battery. This is the easiest problem to fix as all you have to do is plug it back into the wall to ...
If you’ve lost or damaged your top-up key/card, there’s no need to worry – you can get a replacement quickly and easily. Even if you’ve lost your key 7 times before, you can get an 8th! If you need one that day, you can pick up your replacement card/key from your local PayPoint or Payzone. You’ll be given a reference number by Scottish Power to tak...
If you pay for your bills through direct debit, you don’t have to worry so much about paying your bills, but what if you pay a different way? How can you make payments? If you have a prepayment meter, you can either top up through your online account or take your gas card or electricity key to your local PayPoint or Payzone and top up your meter at...
When you’re moving home, you’ve got all kinds of different things on your mind. Don’t let switching energy providers stress you out too much!
Power cuts and gas leaks are things that need to be seen to straight away. If you’ve had a power cut or are having problems with your power, you can call 105 to talk to the Distribution Network Operators. If you suspect a gas leak, call the National Gas Emergency Helpline on 0800 111 999. If you suspect it might be carbon monoxide, you should get o...
The Scottish Power Your Energy app is designed to help customers manage their energy wherever they are. You can have full control over your energy at all times at the click of a button. With the YourEnergy app, you can: 1. Manage your account 2. Control your smart home devices 3. Find information on your electric vehicle and where to find charging ...
If, unfortunately, you come across any problems either with Scottish Power or about Scottish Power, you can give their complaints line a call on 0800 074 1985. You’ll be given a dedicated complaint handler to look after your complaint and try to get it resolved as quickly as possible. If you’re not happy with the way things are resolved, you can es...
If there’s something else you’d like to talk to Scottish Power about, you can call them on 0800 027 0072 from 8.30 am – 7 pm Monday to Friday or 8.30 am to 1 pm Saturday. If you need them any other time, you can email them or use their live chat feature. The subject matter of this webpage is subject to the opinion of, and factual research carried o...
Contact Us. We're here for you on the app, whenever you need us. Download the app. Talk to us. The quickest way to get in touch with us is through our web chat. Talk to us Monday to Sunday, 7am to 11pm. Out with those hours, our bot can still help you. You can visit our support centre for extra help. Start a chat now. Call us. We’re here to help.
Switching to make ScottishPower your energy supplier could save you money on your bill. It's easy to do and only takes a few minutes. You can get an electricity quote and compare prices and tariffs separately.
· 2d ·. You can chat to us online every day over the festive period between 7am and 11pm using https://www.scottishpower.co.uk/livechat. All of our other contact channels will be open as normal except for the bank holidays. We have phone support available on Saturdays for our Pay As You Go customers in the event of emergencies.
Group Websites. ScottishPower is part of the Iberdrola Group, a global energy company and a world leader in wind energy. Our strategy is focused on regulated network distribution, transmission and low carbon generation, including onshore and offshore wind.
• Log in or register your online gas and electricity account. • Manage your energy account details. • Enter your meter readings directly into the app to keep your energy usage and bill data up to date. • Contact ScottishPower customer services directly using in app-chat or on the Community
