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      • The most obvious option is to pay your bill. If you’re going to pay late or you won’t be able to pay at all, contact your service provider within 5 days of receiving the bill. If your financial struggles are temporary, ask for an extension of your payment period. If you expect hardship in the long term, ask about working out a payment plan.
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  2. Customers might have qualified for a 2022 CAPP credit if they had an unpaid energy utility bill for services between March 4, 2020 and December 31, 2021. How do I know if I qualified for 2022 CAPP?

    • Low Income Home Energy Assistance Program. “The Low Income Home Energy Assistance Program helps individuals in every state afford their utility bills,” said Annette Harris, accredited financial counselor and owner of Harris Financial Coaching.
    • Weatherization Assistance Program. If your home isn’t properly protected from the elements, Kerry Sherin, consumer advocate and CFO at Ownerly, recommended applying to be part of the Weatherization Assistance Program.
    • Energy Audit. If you don’t qualify for WAP, conducting an energy audit is still a good idea. Make Your Money Work for You. “An energy audit can help you identify how much energy your home consumes and what you can do to make it more efficient,” Sherin said.
    • Sign Up for OhmConnect. “Residents in California, New York and Texas can join OhmConnect for free and receive a text message during an OhmHour — a time when the electrical grid is stressed and their utility is about to switch to dirty fossil-fuel power,” said Cisco DeVries, CEO of OhmConnect, a California-based clean energy program that pays residents to reduce their energy consumption when the grid is stressed.
    • How Utilities Deal with Debt
    • How Can I Stop The Utility from terminating Services?
    • What If I’m Filing For Bankruptcy?
    • The Bottom Line

    Utility companies occupy a unique monopoly position, so they’re carefully regulated by law. In Los Angeles, for example, the only providers of utilities are SoCalGas and the LA Department of Water and Power(LADWP). Utilities also occupy a unique position in terms of the services they provide. Shutoff of utilities services may be life threatening. F...

    The most obvious option is to pay your bill. If you’re going to pay late or you won’t be able to pay at all, contact your service provider within 5 days of receiving the bill. If your financial struggles are temporary, ask for an extension of your payment period. If you expect hardship in the long term, ask about working out a payment plan. Utility...

    Bankruptcy laws protect you from utility companies trying to cut off your service. A utility company may not cut off your service just because you file for bankruptcy. The utility companies also can’t discontinue your service if you’re behind on payments and file before service is terminated. This protection is similar to the automatic stay, which ...

    If you’re behind on your utility payments or are going to miss a payment, reach out to your utility company as soon as possible. The sooner you start working with them, the easier it will be to find a solution. You can ask for an extension of the payment period or an amortization plan so you can catch up on your back payments. If you’re struggling ...

  3. No. Only residential CARE/FERA customers are eligible at this time. If your business is having trouble paying its bills, we may be able to offer flexible payment arrangements. Call our Business Care Center at 1-800-336-7343 for payment arrangements, energy-saving tips and pricing plan options.

  4. Nov 1, 2021 · The state recently established the California Arrearage Payment Program (CAPP) that will help pay customers’ electric utility bills that went unpaid during the pandemic, anytime between March 4, 2020, and June 15, 2021, incurring a past due balance of 60 days or more.

  5. What can I do if I'm having trouble paying my bill? You can request a credit extension agreement which allows you more time to pay if you meet the eligibility requirements. To inquire about an extension, call Cleco customer service at 1-800-622-6537 or visit one of our customer service offices.

  6. Customer Service. 1-800-655-4555. Report an outage online. or call. 1-800-611-1911. Additional contacts. Update Dismiss. Occasionally, you may experience a temporary loss of power due to weather or other circumstances. Take a moment to review the frequently asked power and outage questions on this page to plan ahead and prepare.

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