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Explore 42 open jobs in customer service at Amazon, working from home or in various locations worldwide. Learn about the team, the skills, the benefits and the requirements of this role.
- Amazon Customer Service
Our customer service team is the engine that drives our...
- Customer Service
Customer service roles encompass a wide range of skills,...
- Amazon Customer Service
- Amazon Customer Service Associate Job Duties
- Amazon Customer Service Associate Salary & Outlook
- Amazon Customer Service Associate Job Requirements
- Amazon Customer Service Associate Skills
- Amazon Customer Service Associate Work Environment
- Advancement Prospects
Respond to customer inquiries via phone, email, live chat, or social media, providing timely and accurate information regarding orders, products, and services.Process returns, refunds, and exchanges in accordance with company policies, ensuring customer satisfaction and adherence to Amazon’s return policy.Troubleshoot and resolve issues related to account settings, payment options, and shipping problems, offering step-by-step solutions.Assist customers in navigating the Amazon website or app, including help with finding products, understanding product features, and making purchase decisions.Factors affecting the salary of an Amazon Customer Service Associate include experience level, specific role within customer service (e.g., support, technical assistance), performance metrics, tenure with the company, and the complexity of tasks handled. Specialized skills in problem-solving and customer interaction can also influence earnings. 1. ...
Education:An Amazon Customer Service Associate typically holds a high school diploma, with a significant portion possessing a bachelor’s degree. Preferred educational backgrounds include majors in communication, business, or related fields, emphasizing strong interpersonal and problem-solving skills. Coursework in customer service management, compu...
Order Management:Handling customer inquiries about their orders requires attention to detail and a deep knowledge of Amazon’s logistics and policies. Efficient communication with customers about tracking shipments, processing returns, and exchanges is paramount for fostering satisfaction and loyalty. Conflict Resolution:A calm, empathetic approach ...
Amazon Customer Service Associates often find themselves in a dynamic, technology-driven workspace, where the emphasis on customer satisfaction shapes the environment. The physical setting, whether in an office or a remote home office, is equipped with the necessary tools and technology to efficiently handle customer inquiries and issues. This incl...
An Amazon Customer Service Associate has a clear trajectory for advancement within the company. Starting in this role, one can aim for positions such as Team Lead, Operations Manager, or even transition into specialized roles like Training Coordinator or Quality Assurance Analyst. To accomplish these advancements, associates should excel in custome...
- Career Insights
Learn how to apply for a customer service associate job at Amazon, where you'll answer customer requests through phone, chat and email. Find out the duties, benefits, schedule options and career development opportunities for this role.
Jan 18, 2023 · Learn what an Amazon Customer Service Associate does, what skills and qualifications are required, and how much they earn. Find out the work environment, trends, and advancement prospects for this role.
Learn how to apply for a Customer Service Associate role at Amazon, including the online assessments, requirements and tips. Find out what skills and qualities are needed to succeed in this customer-centric role.
