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  2. Aug 31, 2023 · If you're using an iPad, you might see Settings > Cellular Data. Go to Settings > FaceTime and make sure that FaceTime is on. If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.

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    • Test the Camera and Microphone on Your Device. If people can't see or hear you on FaceTime, there might be a problem with the camera or microphones on your device.
    • Turn On Your Camera and Microphone in FaceTime. If people can't see or hear you on FaceTime, it could be because you've accidentally disabled your camera or microphone for that call.
    • Test the Internet Connection on Your Device. Unlike regular phone calls, FaceTime needs an internet connection to work. If FaceTime isn't connecting, load a webpage on your iPhone, iPad, or Mac to test the internet connection.
    • Restart Your iPhone, iPad, or Mac. Restarting your device is one of the best troubleshooting tips for any app. When you restart your iPhone or reboot your Mac, you'll often find that software glitches are resolved in the process.
    • Check For Software Updates. Certain firmware versions of iOS may have wireless connectivity issues that could prevent you from using FaceTime properly.
    • Make Sure You Have a Stable Internet Connection. In some cases, you might see an exclamation mark while you’re in the middle of a FaceTime video call.
    • Check FaceTime Settings. Sometimes, you could be unable to make FaceTime calls due to issues with your linked Apple account. Try signing out of FaceTime and then sign back in to see if that resolves your issue.
    • Reset Network Settings. Common networking issues with your iPhone or iPad could also likely be the reason why you’re unable to get FaceTime to work. However, this can be easily resolved by resetting your network settings.
  3. If you’re using an iPad, you may see Settings > Mobile Data. Go to Settings > FaceTime and make sure FaceTime is turned on. If you see “Waiting for Activation”, turn FaceTime off and then on again. Find out what to do if you can’t activate FaceTime.

  4. May 19, 2022 · Here's how to troubleshoot FaceTime problems on your iPhone or iPad. How to turn FaceTime off and on in Settings There's an old adage in IT that you can fix most problems by turning the troublesome device off and on again.

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