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Shop Collections From SHEIN. New Items Added Daily. Our 24/7 customer service is always here to help.
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Shop Collections From SHEIN. New Items Added Daily. Our 24/7...
- SHEIN Customer Care
You can reach SHEIN through our 24/7 customer care chat...
- Contact Us
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- Overview
- What is the phone number and email for Shein?
- Live Chat
- Ticketing System
- Facebook Messenger
Getting help from a huge company like Shein might seem daunting, but luckily, it’s not as tricky as it seems. They offer a few different ways you can get in touch with a customer service representative, whether you’re experiencing issues with an order or having trouble accessing your account. In this article, we’ll walk you through every possible way you can contact Shein so you can resolve your problem in no time!
Shein doesn’t have a phone number or email for customer support. Instead, contact them via
for fast responses to any inquiry.
Alternatively, use their ticketing system for assistance with order issues, account issues, or questions about specific products.
Try connecting with Shein on
if you can’t reach a customer service representative by live chat or their ticketing system.
Unfortunately, Shein doesn't have a customer service number or email.
Unlike most retailers, you can't contact Shein by phone or email for customer service inquiries. The company only offers support via live chat, their online ticketing system, and Facebook messenger.
Sign in to your account and click on the ‘Customer Service’ button.
On the company website, click on the person icon in the upper right corner of the webpage, then enter your email address and password to log into your account. Once you sign in, click on the ‘Customer Service’ button (the headphone icon in the upper right corner) to access the live chat.
If you’re using the Shein app, click on the ‘Me’ button in the bottom right hand corner of your screen, then click on the ‘Support’ button under ‘More Services.’
Use the live chat for account issues, order cancellations, defective or missing items, or questions about specific products. You can also request a return, refund, or exchange in the chat within 35 days of the purchase date.
Select a question type in the chatbox to start your inquiry.
Once the live chat opens in a new tab, you can choose a question type that relates to tracking, delivery status, refunds, and returns. If any of these topics relate to your inquiry, click on the corresponding option and follow the automated instructions in the chat.
Log in to your Shein account and select the ‘Customer Service’ button.
To access your account, click on the person icon located in the upper right corner of the website. Enter your email address and password to sign in to your account, then click on the ‘Customer Service’ button (the headphone icon in the upper right corner of the screen). You will be redirected to the live chat, where you can submit a ticket.
If you’re using the app, click on the ‘Me’ button in the bottom right corner of your screen, then select the ‘Support’ option under ‘More Services.’
Use the ticketing system for refunds, returns, exchanges, account issues, order cancellations, missing or defective items, or questions about specific products.
Report lost or stolen packages in the ticketing system ASAP. If you don’t get a response from Shein within 3 days, file a claim with your mail courier or dispute the charge with your card company.
Type your inquiry in the chatbox and select the ‘Contact Agent’ button.
Connect with a customer service representative via Facebook messenger.
Sign in to your Facebook account, then navigate to
Click on the ‘Message’ button on the right side of the screen (next to the ‘Like’ button), and describe your issue using clear, simple language.
Use Facebook Messenger for refunds, returns, exchanges, defective or missing items, questions about certain products, or any account issues.
If you don't reach a solution for a lost or stolen package, file a claim with your mail courier or dispute the charge with your card company or bank.
If you don't receive a response from a representative within one hour, contact them via live chat or send a ticket.
Explore SHEIN's return policy, refund options, and sign-in process for a personalized shopping experience.
Phone: The SHEIN customer service number is 855-470-4337 for US customers (International numbers vary by country). Phone support is available 24/7. Live Chat: You can instant message with a SHEIN agent through their website live chat feature. Look for the chat icon on the bottom right corner of the screen. Live chat is available 24/7.
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