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- Supervising and leading a team of call center agents to meet performance targets. Monitoring call center processes to enhance customer satisfaction and efficiency. Providing coaching and training to team members to improve their skills and performance.
superworks.com › job-descriptions › call-center-team-leader
Team Leader. You bring your unique skillsets in retail sales, service and merchandising to help drive sales growth and total store profitability. You lead team members who are obsessed with the guest and create an experience that makes guests say “I love Target!” to their friends and family.
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Provide memorable services and effective issue resolution on a team of frontline agents and leaders around the world to guests through a variety of channels. Offer support on overall shopping experience, digital orders, GiftCard purchases, RedCard account needs and much more.
- Target Team Leader Job Duties
- Target Team Leader Salary & Outlook
- Target Team Leader Job Requirements
- Target Team Leader Skills
- Target Team Leader Work Environment
- Advancement Prospects
Oversee and direct the daily operations of the team, ensuring tasks are completed efficiently and to the company’s standards.Train new team members on store policies, procedures, and job duties, providing ongoing coaching and feedback to all team members.Manage scheduling, including shift assignments and time-off requests, to ensure adequate staffing levels at all times.Handle customer inquiries and complaints, resolving issues in a manner that maintains positive customer relationships.Factors influencing a Target Team Leader’s salary include years of retail management experience, proficiency in Target’s specific operational procedures, demonstrated leadership skills, and a track record of meeting sales goals. Performance in enhancing customer satisfaction and efficiency in inventory management also significantly impact earnings....
Education:A Target Team Leader typically holds a high school diploma or an associate’s degree. Preferred educational backgrounds include business management, retail management, or a related field. Courses in leadership, communication, and basic accounting are advantageous. While a bachelor’s degree is not mandatory, it can enhance prospects, especi...
Team Motivation:Inspiring team members through clear goal communication, achievement recognition, and a supportive environment is crucial for a Target Team Leader. By keeping the team focused and energized, productivity increases, directly enhancing the customer experience in a dynamic retail setting. Conflict Resolution:Calm and empathetic mediati...
A Target Team Leader operates in a dynamic retail environment, where the physical setting encompasses both the sales floor and backroom areas. Their workspace is not confined to a single desk or office; instead, it spans the entire store, requiring constant movement and engagement with both team members and customers. Tools and equipment integral t...
A Target Team Leader can advance to higher management roles within the store, such as Executive Team Leader (ETL) or Store Director, by demonstrating exceptional leadership, operational excellence, and a strong understanding of Target’s sales strategies. Achieving consistent team performance and contributing innovative solutions to store challenges...
- Career Insights
The duties and responsibilities of a Call Center Team Leader include: Leading and managing a team of call center operators. Monitoring and evaluating operator performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Determining and communicating the call center’s goals and deadlines to team members.
Hire, coach, and mentor call center Team Leads, Associate Team Leads, and associates. Manage team performance, workflow, and analysis. Continuously pursue and implement system and process improvements. Plan, develop and implement new and revised call center programs, policies and applications.
Responsibilities: Work closely with the team, motivating and coaching them. Hosting 1-2-1’s and team meetings. Keeping up to date with business development and new product lines. Reporting to the Customer Service Manager.
Track and develop talent within your team to prepare and produce future leaders. Partner with leadership on special projects with your function and the site. Support and enforce call center expectations departmental and corporate policies and procedures.
