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  1. Customer Service. We're here to help you. Give us a call at 407-944-5000 or send us an email. Use can also use our search feature on this page to help you find what you're looking for.

    • Homepage

      Our customer call center operates Monday – Friday from 8...

    • Billing & Payment

      Use our online payment portal to pay your bill. The one-time...

    • Common Questions

      Yes, when wait times exceed a certain threshold, callers...

    • Plumbing Concerns

      If you have a water, backflow or sewer concern please...

  2. 407-944-5000. Main Menu. Press 1 for Water/Sewer related emergencies. Press 2 for customer service and all other inquiries. Press * for a company directory. Customer Service Menu. Press 1 to pay your bill . Press 2 if you are an existing customer and have a bill inquiry. Press 3 to start, stop or move your service. Press 4 for all other inquiries.

  3. 6 days ago · Our customer call center operates Monday – Friday from 8 a.m. – 6 p.m. Can I request a payment extension? Yes, use our Payment Extension form or call us at 407-944-5000.

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  4. Customer Service. Water Quality Reports. Back to top. Welcome to our service application page where you can apply to start, stop or move your service. Please enter your address in the map below.

  5. Use our online payment portal to pay your bill. The one-time payment option does incur additional fees. Create an account to avoid these extra fees. You can also schedule payments and set up autopay. Pay My Bill.

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  6. Contact Toho Water Customer Service. Have a Question, Issue or Comment? Main Customer Service. Physical Address: PO Box 30527. . Tampa, Florida 33630-3527. 407-944-5000. customerservice@tohowater.com. Emergency (24 hours - broken water main or pipeline, etc.)

  7. Cash-only payments are accepted at the Customer Service Walk-In Center at City Hall on the first floor of Building A, Monday – Friday from 8 a.m. to 4 p.m. Cash-only payments are also accepted at Amscot locations.

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