Search results
Jun 18, 2020 · Jun 18, 2020. Knowledge. After reaching out to the publisher at their listed support email address for troubleshooting, you may request a refund by submitting a Marketplace Refund Request Case here within 14 days from the date the transaction took place.
Dec 18, 2023 · After reaching out to the publisher at their listed support email address for troubleshooting, you may request a refund by submitting a Marketplace Refund Request Case within 14 days from the date the transaction took place.
Games and apps are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. However, you must have less than 2 hours of runtime on record. Offers that include virtual currency, consumables, and offers marked “non-refundable” are not eligible for refund. Most in-app purchases are non-refundable.
Sep 28, 2015 · If you purchase a submission that either doesn’t function as intended or does not appear as advertised in the screenshots or videos you are welcome to reach out to us here for a refund: marketplace-support@unrealengine.com.
Nov 11, 2015 · In order to qualify for a refund of your Marketplace item you must provide us with the following information: The email address associated with your account. Your Order ID from the emailed receipt. The reason for requesting a refund.
Epic determines in its sole discretion that a refund is warranted given the circumstances. The aim of the Unreal Engine Marketplace Guidelines is to make obtaining and distributing great Unreal Engine content easy and beneficial for everyone.
Feb 23, 2018 · As per the Marketplace FAQ, you need to request a refund through here: Marketplace Refund Form - Formstack. It is on this page (https://www.unrealengine.com/en-US/marketplace-faq) under the refund tab.
