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  1. DES Central Office Location: Please note that this is a secure facility. Customers needing assistance with their unemployment insurance claim should contact us via phone at 888-737-0259. The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina.

    • Create An Online Account to
    • Protecting Your Information
    • Steps to Create An Online Account
    • After You Apply
    Apply for unemployment benefits.
    Complete your weekly certifications.
    Check your claim status.

    To help prevent fraud and protect claimant and employer information, DES is increasing security measures for accessing its online benefits system. 1. ID.me: DES is partnering with ID.meto provide a secure identity verification process for unemployment claimants. Claimants may receive an email from DES notifying them that they must verify their iden...

    IMPORTANT: USE A VALID EMAIL ADDRESS WHEN YOU CREATE YOUR ACCOUNT. 1. Click on ‘Create an Online Account’ on the DES homepage, des.nc.gov. 2. Enter your Social Security Number twice. 3. Select ‘Next.’ On the ‘User Account Creation’ page. (Create a User Name and remember it; then enter a valid email address twice. Enter your contact phone number and...

    Watch for mail or email notifications from DES. After your application is reviewed, we will let you know your benefit amount and eligibility details.
    Check the status of your claim anytime on the Dashboard of your online account.
    Learn about your Weekly Requirementsto receive benefits.
  2. www.nc.gov › working › unemploymentUnemployment | nc.gov

    These payments can help you with expenses while you look for employment. You must be able and available for work, and actively seeking work, to receive benefits. In North Carolina, the most you can currently be paid in state unemployment benefits is $350 a week for up to 13 weeks. Unemployment Benefit Basics

  3. Special Programs – Programs that support families that are struggling financially or already receiving some financial benefits. This includes Work First and the FNS Employment & Training Program. NCWorks Career Center – Multiple resources to help job seekers at one location. Health & Human Services Internships – Opportunities for college ...

  4. Follow. File an Unemployment Insurance (UI) Claim by visiting the Division of Employment Security ( DES) website. There you can also learn about UI, and how to file online. You can apply for benefits online 24 hours a day, seven days a week. If you need help, contact the DES Customer Call Center at 888-737-0259 or reach out to them on their ...

  5. Need to file an Unemployment Insurance Claim? Please file your claim online at . https://des.nc.gov. For questions regarding your claim, please contact the . DES Customer Call Center at 1-888-737-0259, or visit them online at . https://des.nc.gov. You may also email the Customer Care Center at . des.ui.customerservice@nccommerce.com

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