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An email came from: customer.relations@lufthansa.com - that seems legit. Also in the subject of the email was the number of my Feedback case = the EU261 claim for canceled flight and long layover. Asking for ID Proof (passport or Driving Licence) and IBAN bank number.
Call their official phone number from the website (not the number in the email) and confirm
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May 10, 2023 · Lufthansa Technik has signed a seven-year contract with SmartLynx Airlines, the leading ACMI (Aircraft, Crew, Maintenance and Insurance), cargo and charter services provider, to provide Total Component Support (TCS) for their entire fleet.
In my latest email I threatened them with SOP/further action and they sent me their website with a form for requesting a manual refund, which I had seen before on the site some time back but never did, since they assured me on the phone the request is already being processed so I did not see the point in opening a new request.
Help & Contact | Lufthansa. Need help? You can find answers, services, and contact details here. Choose your request. Rebookings, cancellations, and refunds. New booking and check-in. Flight canceled or postponed. Miles & More. Baggage and personal items. Receipts, feedback, and complaints. Check booking and add services. Covid-19.
6 days ago · Lufthansa Complaints: Contact Number, Email, and Form. Written By Amy Lancelotte. Last Updated: May 21, 2024. Chances are that if you've found this article, you have something you need to complain to Lufthansa about. Whether it’s poor customer service, flight interruptions, baggage issues, or other unsatisfactory service, we can help.
Should you suspect any fraudulent activity on a Lufthansa transaction, please report these charges directly to the card issuer by using the phone number found on the back of your credit or debit card. Your financial institution will process the inquiry/dispute directly with Lufthansa on your behalf. Online feedback.
