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Before reaching out to us, we'd suggest to check our Frequently Asked Questions. If you're reaching out to us regarding an order, please have your Order ID in your message. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Email: shop@lucyinthesky.email - replies within 24 business hours.
You'll find handy guides that deal with all kinds of issues and queries below. Over 90% of our customers who use our online guides get the help they need before even having to get in touch. Just pick which Sky service you need help with and follow our help guides. Sky TV. Billing and payments. Account and subscription. Sky Broadband. Sky Mobile.
Jan 25, 2023 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Over 90% of our customers who use our online service get the help they need. So you never know, we might be able to help you without you even needing to get in touch. If your query can't be ...
Sep 12, 2023 · UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number. ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number. (The forum doesn’t allow us to type the numbers in full).
- @Nathan881 Live chat is not always available. Is it something we can advise you on? If you definitely need to call Sky then if you already have...
- I'm not sure there is a live chat for much these days but is your issue anything us fellow cistomers can help you with ? ________________________...
- Hi @Daniel0210 and @caesarome , Thank you for your replies. I got the IPhone 14 Pro, which was delivered yesterday, and I have no SIM, as m...
- @Nathan881 If you didn't order a replacement sim you may be able to convert it to an esim as per this help section https://www.sky.com/help/arti...
- @Nathan881 See this link re ordering a replacement sim https://www.sky.com/help/articles/replacement-sim-sky-mobile ▪️ I AM NOT A SKY EMPLOYEE...
- Hi i have broadband and tv with sky if i wanted a mobile account would you pay of my existing contract
- @violet1 We are customers here but what we can say is that Sky does not pay off existing mobile contracts with other networks. ________________...
- @violet1 This is NOT live chat to Sky, just an unfortunate thread title chosen by the OP. Sky will not pay off your mobile contract with a comp...
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Apr 30, 2024 · If you’d like to raise a complaint to Sky, you can do so with the dedicated complaints number, 0333 759 1898. You can also direct your complaint to the general customer services number, above. Live chat is available for complaints, and this is staffed between 8.30am and 7.30pm, or you can email your complaint if you prefer.
