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Oct 24, 2022 · Learn from these 25 great examples of FAQ resources and find out what makes them effective. See how FAQ pages can bring new visitors, educate, inform, and guide users through your website's content and goals.
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- Braveen Kumar
- Skinnydip London. Women’s clothing and accessory brand Skinnydip London has a great branded FAQ page example on its site, categorized by payment, delivery, orders, refunds, product and stock, and account.
- United By Blue. Sustainable goods retailer United By Blue also categorizes its FAQ page. The difference here is everything is on a single page. Answers are thorough and often include links, so users can easily take the next step.
- National Portrait Gallery. The National Portrait Gallery’s FAQ page has a long list of questions, which are also categorized by general information, facilities, ticketing, and other relevant topics.
- Colorado Crafted. Colorado Crafted keeps things simpler than the National Portrait Gallery. Its list of questions is on the shorter side, so as not to overwhelm users with too much information.
- AdEspresso. Ad campaign company AdEspresso aims for simplicity on its FAQ page with only a handful of questions and answers. Each question, when clicked, goes to a micro-blog with hyperlinks that guide the user to more information.
- Adobe Creative Cloud. Adobe, a company well known for its powerful design and editing products, opted for a more traditional FAQ approach by only listing questions and answers—proving that a simple design layout can still be effective.
- Airbnb. Airbnb is the first knowledge base FAQ in this roundup. Rather than adopting a typical Q&A format, the homestay and experiences company lists several common questions for hosts, linking out to robust resource pages.
- Airtable. Cloud collaboration company Airtable allows customers to take an active role in their own customer service experience, offering users a community forum where they can post their questions or state the issues they’re experiencing and receive suggestions from others.
Aug 23, 2021 · FAQ Page Examples. How to Create an FAQ Page. Use service data to identify your most common questions. Decide how you'll organize the FAQ page. Include space for live support options. Design your FAQ page. Publish the FAQ page on your site. Monitor the FAQ page's performance. Update content and add more solutions over time.
Dec 21, 2022 · In this article, we’ll go over the basics of FAQ pages, how to identify what questions to include on your FAQ page, best practices for creating a helpful FAQ page, and explore examples of great FAQ pages.
May 27, 2020 · Examples of standout FAQ pages. Let’s dive in and get you on the fast track to knocking your FAQ page out of the park. Learn how to bring your retail business online. Becoming an omnichannel business means you’re ready for whatever life throws at you—from extended store closures to evolving customer expectations.
30 Awe-Inspiring FAQ Page Examples You Need to Check Out. May 23, 2023. DO. It’s no secret that the best companies put their customers first. 95% of consumers believe that a good customer experience is important to brand loyalty. Providing a top-notch customer experience can be expensive, time-consuming, and complicated to put into practice.
