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Jul 31, 2023 · Learn how to provide good customer service in various jobs and careers, such as sales, customer service, consulting and more. Find out the skills, tips and examples of excellent customer service professionals.
- Serve your customers in the channels of their choice. If a customer tweets a complaint, you might be tempted to "take that conversation offline" so it's not hashed out in public.
- Have empathy. You really have to be able to relate to a customer to deliver a great experience. That starts with empathy. It means putting the customer at the center of everything you do.
- Put customers at the center of your orbit. Customer-centric companies are on the rise, and they look for people who are driven to deliver a truly great customer experience.
- Be proactively helpful. When things don't go as planned, your customer might let you hear about it. And now one customer issue has become two: fixing the original problem and trying to turn an angry customer into a happy one.
May 28, 2024 · Learn what customer service is, why it's important and how to provide it well. Find out the key components, types and challenges of good customer service and the best practices to follow.
- Customer service is important because it helps build customer loyalty and trust, differentiate your business, improve your brand reputation and inc...
- Customer service can take place through a number of channels: in person, phone, email, live chat, text and social media.
- Businesses can do so by tracking important metrics such as customer satisfaction, response time, resolution time, conversion rate, net promoter sco...
May 7, 2024 · Learn what customer service is, why it's important, and how to excel in this field. Find out about different types of customer service, skills, examples, and jobs with Coursera.
- Problem solving skills. Customers do not always self-diagnose their issues correctly. Often, it’s up to the support rep to take the initiative to reproduce the trouble at hand before navigating a solution.
- Patience. Patience is crucial for customer service professionals. After all, customers who reach out to support are often confused and frustrated. Being listened to and handled with patience goes a long way in helping customers feel like you’re going to alleviate their current frustrations.
- Attentiveness. The ability to truly listen to customers is crucial to providing great service for a number of reasons. Not only is it important to pay attention to individual customers’ experiences, but it’s also important to be mindful and attentive to the feedback that you receive at large.
- Emotional intelligence. A great customer support representative knows how to relate to anybody, but they’re especially good with frustrated people. Instead of taking things personally, they intuitively understand where the other person is coming from and they know to both prioritize and swiftly communicate that empathy.
Aug 19, 2021 · Learn what good customer service looks like and why it matters for your business. See how top brands deliver exceptional customer service and get tips on how to do the same.
Apr 25, 2024 · Learn how to provide fast, easy, and convenient customer service that meets customer needs and expectations. See real-world examples of good customer service and get tips on how to improve it with technology and data.
