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Jan 4, 2024 · It’s incredibly frustrating when your internet isn’t working. Whether you’re hooked up to Wi-Fi but without internet access or you’re having trouble with a wired Ethernet connection, we’ll show you the quickest methods to identify the problem and get back online.
People also ask
How do I troubleshoot internet connection problems on Windows 10?
Why is my Ethernet cable not working?
Why is my internet connection not working?
How do I fix a bad internet connection?
- Overview
- On your home router
- On your PC
- On another PC
A wired Ethernet connection lets you get a fast internet connection—plug one end of the Ethernet cable into your router at home, then plug the other end into the Ethernet port on your Windows PC. (If your PC doesn’t have an Ethernet port but you want to try this option, you might consider getting a USB to Ethernet adapter.)
If you’re using an Ethernet connection and can’t connect to the internet, there are a few things you can try to try to fix the problem and get connected.
Try these things first to help you fix or narrow down the connection problem.
•Check the Ethernet cable and connection. Make sure the Ethernet cable is securely plugged into the Ethernet port on both your router and Windows 11 PC. On your router, make sure the Ethernet cable is plugged into the correct Ethernet port—not the Internet port that’s used to connect your modem and router.
If one Ethernet cable doesn’t work and you have another one nearby, try the other Ethernet cable to see if that works. If it does, it might be a problem with the first cable.
•Restart your modem and wireless router. This helps create a new connection to your internet service provider (ISP). When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps you take to restart your modem and router can vary, but here are the general steps.
1.Unplug the power cable for the router from the power source.
2.Unplug the power cable for the modem from the power source.
•Check the network status in Settings. Open Settings > Network & internet. Check your Ethernet connection status at the top of the screen. Make sure it says Connected underneath the network connection name. If there’s an error, such as one that says Action needed, select Ethernet to view your Ethernet connection settings.
If one Ethernet cable doesn’t work and you have another one nearby, try the other Ethernet cable to see if that works. If it does, it might be a problem with the first cable.
•Connect to Wi-Fi instead. If your router is a Wi-Fi router, try to connect to Wi-Fi and see if you can get connected. This can do two things—help you get an internet connection and help you narrow down the source of the problem. For more info, see Connect to a Wi-Fi network in Windows.
•Run network commands. Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:
1.Select Search on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.
2.At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
•Try to connect to the same network on a different device. If you have another Windows PC in your home and a USB to Ethernet adapter, try to connect using that PC. If you can connect, the source of the problem is likely due to your first PC. If you can't connect to the Ethernet network on either PC, it might be a problem with your router, internet ...
Jul 31, 2023 · How to Diagnose Cable Modem Issues. From time to time, modem signal levels can become out of specs. This is usually a symptom of degrading or underperforming hardware or another problem. This is the first step many technicians will take when sent out to your home to diagnose an internet connection issue.
- First, Check Whether Your Connection Is Down. Sometimes the problem isn't your internet connection at all. If you're trying to access a website that simply won't work, it might just be a problem with that web page.
- Test Your Local Connection. If you're still getting nothing, check the local connection between your device and your network hardware. A glance at the system tray on Windows or at the menu bar on a Mac will show whether you are connected via a wired or a wireless connection.
- Reset Your Wireless Connection. Occasionally, some devices seem to "forget" that they are meant to be connected via Wi-Fi. Using your wireless settings to set up the connection again might be all that it takes to get your local connection working again.
- Using Ethernet? Check Your Cables. If you're using a wired connection, make sure that the Ethernet cable is seated correctly. You can try removing the cable and reconnecting it to be sure.
Sep 14, 2021 · Cables are a necessary evil and a source of many computer and network-related problems. While you can't ditch cables entirely, some cables may need to be replaced more often than others, including Ethernet cables used for networking. Here are the warning signs to look out for.
Apr 4, 2017 · Internet connection problems can be frustrating. Rather than mashing F5 and desperately trying to reload your favorite website when you experience a problem, here are some ways you can troubleshoot the problem and identify the cause.
Dec 12, 2023 · Right-click on the network icon in your system tray and select Troubleshoot problems (Windows 10) or Diagnose network problem (Windows 11) to run the Windows Network Diagnostic routine. This...
