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  1. You can make a payment quickly and easily through My Account: Log in. Click on ‘Bills and payments’ at the top of your screen. Select ‘Make a payment’ from the dropdown menu. You’ll have two options: ‘Pay full amount’ or ‘Pay other amount’. Select the 'Card type'. We accept: Mastercard.

  2. Updated. A. To make your payment at the pump, open your Shell App and follow these steps: Step 1: Tap " Pay " button and click on “ Pay at the pump ” on the payment screen. Step 2: Enter the pump number. Step 3: Verify your details such as the fueling value and mode of payment that you would like to use. Once verified, click " Make payment ".

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  4. Automated phone line. Our automated payment service is available 24 hours a day on 0330 094 5800. You’ll need your credit or debit card ready along with your Shell Energy account number. Once you've finished, simply hang up. Your payment will be processed and will appear in your account within 24 hours.

  5. Get started on your enrollment today. Find Your Plan. We have the answers and reliable customer care team to guide you every step of your way to become Shell Energy customer.

  6. By enrolling in or editing Alerts, you can subscribe to daily, weekly, or monthly account update notifications such as account balance, payment due, and payment posted, via SMS text messaging. Alerts will come from Shell Credit Card Alerts, and you can text STOP to 79308 to stop Alerts, or text HELP to 79308 to receive help.

  7. Use your smart phone to locate the nearest charger, check your charging status, easily make payments, and stay up to date on your account. If you require support that is not addressed here, please contact the Shell Customer Care team for further assistance on the Shell app at 888-895-0027 or email support@shellrecharge.com .

  8. Payments and Direct Debits. Payments. I'd like to see my latest energy payments. What's the balance on my account? Why are you asking me for payment? The payment I made is missing from my account. How to pay my bill. You haven't taken my payment. I’m struggling to pay my bill.

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