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      • On the following page, you'll find the "Contact support" button at the bottom. Click on it and provide the necessary product and category details on the next page. You'll then have the option to engage in a chat with a support agent. If required, you can also request a phone call from the agent, depending on the circumstances.
      answers.microsoft.com › en-us › msoffice
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  2. Jul 27, 2023 · Provide Necessary Information: When you call, you may be asked to provide some information related to your Microsoft Office purchase, such as the product key, proof of purchase, or account details. Be sure to have this information ready to expedite the support process.

    • Overview
    • For home
    • For business
    • Support for home products
    • Additional support options
    • See Also

    The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription.

    If your Office product is one of the following, you have a home product. This can be an Microsoft 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.

    Microsoft 365 subscriptions:

    Microsoft 365 Family

    Microsoft 365 Personal

    Microsoft 365 Basic

    Non-subscription versions (one-time purchase):

    If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Contact your admin if you need help. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

    If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

    If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

    Microsoft 365 subscriptions: Desktop version of Office apps are included.

    Microsoft 365 Apps for business

    Microsoft 365 Business Standard

    Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.

    Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.

    See the table below for the type of support you can get depending on your product.

    For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy.

    Use the search box on this site (support.microsoft.com) to help find a solution for your issue.

    Find help from the community. Go to answers.microsoft.com

    System requirements for Microsoft 365 and Office

  3. Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only).

  4. Oct 7, 2023 · If you're an admin user, log into your Microsoft 365 admin center and find the "Support" option on the left-hand side. Click on it to fill out a service request form. On this form, you can specify your preference for a Microsoft agent to contact you, either through email or by phone.

  5. Open a service request in the Microsoft 365 admin center. This service is free. Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

  6. Feb 7, 2023 · Microsoft Outlook is used to manage email and calendars. Microsoft has since switched to the Microsoft 365 app, which replaced the separate suite of programs. What Is Microsoft 365? The last version of Microsoft Office was Microsoft Office 2019, although the web-based Microsoft 365 is the version that Microsoft would prefer users to adopt.

  7. Apr 8, 2019 · By Rob Woodgate. Published Apr 8, 2019. Get a real, live Microsoft Support person to help you with your O365 problems. Quick Links. Log a Ticket From a Client App on Your Computer. Log a Ticket From a Web App In Your Browser. Log a ticket from your Office 365 Account.

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    related to: What information should I provide when I call Microsoft Office?
  2. Wondering How to Get Help for Office 365? Just Click and Chat with an Expert in Real Time. No Matter What Issue You have with the Office 365 Apps, An Expert Can Help You Now.

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