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Nov 30, 2021 · For consumerism to take hold, the health care sector will need to: 1) act on evidence gleaned from behavioral economics; 2) make it easier for patients to make high-value choices; and 3) give physicians incentives to work with their patients to identify high-value health care.
- What Is Cahps®?
- How CAHPS® Survey and Reporting Tools Work
- CAHPS® Surveys
- CAHPS® Reporting Tools
- What Makes CAHPS® Different?
- What CAHPS® Tells Us About Consumer Choice
- The Next Step For CAHPS®
- Reference List
- For More Information
CAHPS has its roots in a study commissioned in 1994 by AHRQ to evaluate existing health plan satisfaction surveys. The study found that most surveys were not designed to provide information for consumer choice. Armed with these results, AHRQ funded the initial five-year, $15 million CAHPS project beginning in 1995. The project's goals were (1) deve...
In today's health care market, choosing a health plan often means picking the doctors, hospitals, and other providers that can be used. That is why it is important for consumers to consider the quality of a health plan along with its costs and covered services when choosing a plan for the first time or switching plans. Many organizations that purch...
Unlike many existing consumer surveys that only ask people how satisfied they are with their health plan, a CAHPS survey probes deeper, posing questions that are meaningful to individuals (see "CAHPS Survey Questions" below). The survey asks people to rate their health care and health plan overall (called global ratings) and to report on their heal...
CAHPS provides software that analyzes answers to the survey questions and summarizes the results for each of the five categories of care. The software also generates the global ratings of the health plan and the care provided. These results can then be assembled into a report card for consumers, either in a printed form or in an interactive compute...
Unlike previous consumer survey efforts, CAHPS took a rigorous approach to developing a standardized questionnaire that captures data from consumers in a range of health plan options—from fee-for-service to managed care—and in both commercial plans and publicly funded ones, such as those offered through Medicare and Medicaid. In developing the surv...
Today, CAHPS report cards are available for health plans serving 125 million Americans. Early lessons from the CAHPS project underscore that using information about quality when making health plan decisions is still new for consumers, who are more accustomed to making choices based on a plan's costs and benefits. The lessons also identify the chall...
CAHPS will continue to be improved and expanded during a five-year follow-on study, CAHPS II, which is scheduled to begin in the summer of 2002. Leading the CAHPS II research teams are Harvard Medical School, RAND, and the American Institutes for Research. Westat will continue providing technical support. The goal for the next five years of researc...
The papers cited in this document are listed below. A selected, annotated bibliography of key CAHPS publications is available online. 1. Lubalin JS, Schnaier J, Forsyth B, Gibbs D, McNeill A, Lynch J, Ardini M-A. Design of a Survey to Monitor Consumers' Access to Care, Use of Health Services, Health Outcomes, and Patient Satisfaction. RTI Report 52...
The CAHPS Survey Users Network offers free of charge a range of technical support for organizations wishing to conduct a CAHPS survey as well as the CAHPS Survey and Reporting Kit. In addition to all CAHPS survey and reporting tools, the Kit contains detailed instructions for planning and conducting a CAHPS project, the CAHPS SAS analysis software ...
- Ebook
Healthcare consumers are the key stakeholders in patient-centered and patient-driven care. Consumers play a critical role in the medical decision-making process, making choices that ultimately impact the value of care delivered on both individual and societal levels.
- Pierre L Yong, Robert S Saunders, LeighAnne Olsen
- 2010
- 2010
An economic explanation for why people make different choices begins with accepting the proverbial wisdom that tastes are a matter of personal preference. However, economists also believe that the choices people make are influenced by their incomes, by the prices of goods and services they consume, and by factors like where they live.
Mar 22, 2024 · Why Consumer Choice Matters. Understanding consumer choice is essential for both economists and businesses. It helps economists predict how changes in prices, income, and consumer preferences can affect the demand for different goods and services, which in turn influences market prices, production decisions, and overall economic welfare.
Jun 1, 2021 · Consumer researchers are working to understand how and why consumers make beneficial choices in areas including sustainability, health, and financial well-being. They’re also studying how to convince companies of the value of improving their supply chains or offering customers healthier, more responsible choices.
Nov 28, 2017 · The theory of consumer choice assumes consumers wish to maximise their utility through the optimal combination of goods - given their limited budget. To illustrate how consumers choose between different combinations of goods we can use equi-marginal principle and indifference curves and budget lines.
