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DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.
Request weekly unemployment benefits. Did you file for Unemployment Insurance (UI) benefits? To stay eligible, you must make a request for benefits each week you are unemployed. You must request benefits every week you want a payment, even if your application or appeal is pending.
The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available.
The Department of Unemployment Assistance (DUA) in Massachusetts supports unemployed workers who need training to get work. DUA could pay you up to 26 extra weeks of Unemployment Insurance while you get training from a program approved by DUA’s Training Opportunities Program (TOP).
Massachusetts Unemployment Insurance provides unemployment benefits to eligible unemployed workers. Determine your eligibility for this benefit.
The Massachusetts Department of Unemployment Assistance (MDUA) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits.
To apply in person, you must make an appointment at DUA’s Boston Re-Employment Center, 2 Avenue de Lafayette, Boston, MA 02111. See the DUA website to learn what information you will need for your application or “claim.” It sometimes takes several weeks to get a decision about your UI benefits.
