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DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.
Request weekly unemployment benefits. Did you file for Unemployment Insurance (UI) benefits? To stay eligible, you must make a request for benefits each week you are unemployed. You must request benefits every week you want a payment, even if your application or appeal is pending.
Otherwise, the Department of Unemployment Assistance (DUA) will send you a debit card. If you’re a non-U.S. citizen applying for UI benefits, DUA must verify that you are legally authorized to work in the United States. If you're not sure that UI is right for you, you can check your eligibility.
Automated DUA Direct Deposit Line at (617) 626-6570 to set up, change, or cancel direct deposit of your unemployment benefits. Learn how to contact the DUA and get help with your unemployment claim.
According to DUA’s website, most employers that do business in Massachusetts must pay UI contributions if they have one or more individuals working permanently, temporarily, or part time on one or more days in any 13 weeks during a calendar year or pay wages of $1,500 or more in any calendar quarter.
The Massachusetts Department of Unemployment Assistance (MDUA) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits.
Unemployment Insurance (UI) provides Massachusetts workers with a valuable benefit―temporary income protection, training, and professional support during periods of unemployment and uncertainty. Employers like you play an important role in providing these benefits to Massachusetts workers.
Information about contacting the Department of Unemployment Assistance (DUA) Employer Customer Service electronically and links to self-service resources.
The Department of Unemployment Assistance (DUA) administers the unemployment insurance (UI) program, offering temporary income assistance to qualifying workers in Massachusetts. Additionally, DUA is responsible for assessing and collecting employer contributions for the UI program.
To apply in person, you must make an appointment at DUA’s Boston Re-Employment Center, 2 Avenue de Lafayette, Boston, MA 02111. See the DUA website to learn what information you will need for your application or “claim.” It sometimes takes several weeks to get a decision about your UI benefits.
