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The new Energy Bills Discount Scheme (EBDS) started on 1 April 2023 and will run for 12 months, until 31 March 2024.If you are eligible to receive the discount, you don't need to do anything: you'll see the discount automatically applied to the unit rates on your bills. Find out more about the government's rebate schemes and eligibility rules.
We're moving your meter. Our standard cost to move a meter is £80; but there may be additional costs depending on the work involved. You'll need to pay this before we can confirm your appointment. Your local network operator is moving your meter. The operator will give you a quote for the work.
It's quick and simple to Change tariff in MyAccount: 1) Choose your new tariff. 2) Review your new contract details and sign up to your new tariff. If you're thinking about leaving early, you might have to pay an early exit fee. No login for MyAccount?
Can I get a refund if I'm in credit? We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
When should I give my meter readings? We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
Based on using a 7kW home charger and EDF’s GoElectric Overnight tariff at 9p per kWh off-peak. The team are available Monday to Friday 8 am - 6 pm. Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate.
Once you've had independent debt advice, you can apply to our Customer Support Fund on the Let's Talk website. To apply, you will need: Your EDF account number (find it on your energy bills or EDF emails) The current debt balance on all EDF accounts you have. Details of your household finances and vulnerability.
