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  1. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.

  2. Request weekly unemployment benefits. Did you file for Unemployment Insurance (UI) benefits? To stay eligible, you must make a request for benefits each week you are unemployed. You must request benefits every week you want a payment, even if your application or appeal is pending.

  3. Automated DUA Direct Deposit Line at (617) 626-6570 to set up, change, or cancel direct deposit of your unemployment benefits. Learn how to contact the DUA and get help with your unemployment claim.

  4. Apply for unemployment benefits. Have you lost your job? You may qualify for Unemployment Insurance (UI), which is temporary income to support you while you look for a new one. You should apply for unemployment benefits during your first week of total or partial unemployment.

  5. Massachusetts Department of Unemployment Assistance

  6. Unemployment Insurance (UI) provides Massachusetts workers with a valuable benefit―temporary income protection, training, and professional support during periods of unemployment and uncertainty. Employers like you play an important role in providing these benefits to Massachusetts workers.

  7. The Massachusetts Department of Unemployment Assistance (MDUA) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits.

  8. According to DUA’s website, most employers that do business in Massachusetts must pay UI contributions if they have one or more individuals working permanently, temporarily, or part time on one or more days in any 13 weeks during a calendar year or pay wages of $1,500 or more in any calendar quarter.

  9. Employers who pay wages for work done in Massachusetts must register with the Department of Unemployment Assistance (DUA) and report quarterly wage information. Once users begin the employer registration process, they will get a temporary user ID and password that is valid for 30 days.

  10. To apply in person, you must make an appointment at DUAs Boston Re-Employment Center, 2 Avenue de Lafayette, Boston, MA 02111. See the DUA website to learn what information you will need for your application or “claim.”

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