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Calls may be monitored and recorded as part of our customer care programme. Calls to 0800 numbers are free from BT landlines; other network operators' charges may vary. Find out how to get in touch of your gas prepayment meter (not smart) says 'Call help'. One of our engineers might need to come out to look at your meter.
May 24, 2024 · Yes, with some caveats. It is possible to switch your prepayment meter for a credit meter or smart meter, though it occasionally comes with a cost. Depending on who your supplier is, you could get ...
How much credit can I put on my top-up key and electricity prepayment meter (not smart)? Your prepayment meter can hold up to £249 of credit. You can add anything from £1 up to £49 onto your key each time you go to the Payzone, PayPoint or Post Office outlet (whole pounds only). Helpful thanks!
Apr 27, 2021 · Energy switch is a smooth process most of the time. However, sometimes there may be issues, such as the switch taking longer than expected. Energy suppliers tend to be pretty good at spotting this, and you'd then get a £30 automatic compensation within ten days. If the payment is late, you'd be entitled to another £30.
Mar 12, 2024 · Yes, you can change a prepayment meter to a credit meter, but it's subject to these conditions: You’re not in energy debt: In other words, you don’t owe your current or a former supplier any outstanding debt on your energy bills. You pass a credit check or pay a security deposit: Before you switch, your energy supplier might check your ...
Here's a quick guide to why you might have debt on your electricity prepayment meter – and how to find out how much you owe. 1. You've used some of your emergency credit. Your meter will tell you how much you owe us for emergency credit, and any missed standing charge or instalment plan payments. Your screen will either keep switching from ...
2. Debt repayment plan. With your card in the meter, press and hold the red button to get to screen 27. This screen tells you how much debt you have left on your repayment plan. If this didn't work, you can take these steps to get to screen 27: Take your card out of the meter. Press and hold the red button until you hear a beep.
