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1. Dictionary

   Cus·tom·er serv·ice

   noun

   • 1. the assistance and advice provided by a company to those people who buy or use its products or services.

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   Powered by Oxford Languages

2. www.tidio.com › blog › customer-service-definitionWhat Is Customer Service? [Definition and Examples] - Tidio

   www.tidio.com › blog › customer-service-definition

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   5 days ago · Learn what customer service means, how to provide it, and why it matters for your business. Find out the different types of customer service, common problems, and popular jobs in the field.

3. www.coursera.org › gb › articles10 Customer Service Skills for Success in Any Job - Coursera

   www.coursera.org › gb › articles

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   5 days ago · What is customer service? Customer service is supporting customers before, during, and after their purchase. Someone providing customer service helps the customer navigate how to use the product or service and troubleshoot any errors or defects that may arise. The response is positive when a business is hospitable and puts customers first.

4. www.sumup.com › what-is-good-customer-serviceWhat Is Good Customer Service? [+ Tips & Examples] - SumUp

   www.sumup.com › what-is-good-customer-service

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   4 days ago · Good customer service is critical for success. Learn how to deliver outstanding customer service with these 10 actionable strategies.

5. Videos

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     What is customer service ? The 7 Essentials To Excellent Customer Service

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     Why is Customer Service So Important? - Customer Service Training (lesson 1) - GoSkills.com

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6. www.tidio.com › blog › customer-service-strategyFull Guide To Creating A Winning Customer Service Strategy

   www.tidio.com › blog › customer-service-strategy

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   5 days ago · A customer service strategy is a set of steps a company takes to offer help to its clients. This includes anything from answering the initial questions to resolving issues with your product. As such, it’s a crucial aspect of increasing customer satisfaction and building a positive reputation for your brand.

7. www.tidio.com › blog › customer-service-metrics12 Essential Performance Metrics for Customer Service - Tidio

   www.tidio.com › blog › customer-service-metrics

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   5 days ago · Some of the most important customer service metrics include first contact resolution rate, net promoter score, and customer effort score. Additionally, businesses should also track customer satisfaction, customer churn, and the number of messages and interactions per ticket.

8. www.revechat.com › blog › customer-service-dutiesTop 10 Customer Service Duties: Job Roles & Responsibilities

   www.revechat.com › blog › customer-service-duties

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   4 days ago · Customer service is all about providing assistance to existing as well as prospective consumers. The customer support team generally answer all customer queries through live chat, phone calls, emails, voice or video calls, and through social media channels.

9. www.proprofschat.com › blog › customer-serviceCustomer Service: What It Is, Why It Matters & the Top Trends ...

   www.proprofschat.com › blog › customer-service

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   5 days ago · Customer service is the support you offer customers before, during, and after they use your products or services. It is how you connect with your customers and make them feel valued, understood, and satisfied. Great customer service is the key to building long-term relationships.