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  1. We’ll send out your monthly statement no later than 2 weeks before the next due date. Whenever needed, you can also view your statement online to find out what you owe and when it’s due. Note: Our secure, automated phone system can also send you a one-time link to view your statement—just call 833-685-2565.

  2. A verification of mortgage (VOM) is an official statement that verifies your existing loan terms and provides a rating of the payment history, including if the loan was current or delinquent for each month listed. It reflects only the most recent 12 months of your loan, excluding the current month. Note: This information is not reported to any ...

  3. Your grace period is a set number of days after your contractual due date when we’ll still accept your payment without charging a late fee. The number of days is outlined in your Note. Check your statement for the exact date when penalties and interest are added.

  4. Just call 833-685-2565 to use our automated phone system. If calling from a number saved to your account, our system will automatically identify you. Note: If there are multiple borrowers on the account, you’ll need to provide the last 4 digits of your Social Security Number.

  5. Paying Off Your Mortgage with Mr. Cooper. Payoffs must be made via certified funds—wire transfer, money order, or cashier’s check. Please do not send personal checks, certified personal checks, or cash.

  6. Here’s how and where to mail your payment: Write a check or get a money order payable to “Mr. Cooper.”. Include the detachable coupon from the bottom of your latest monthly statement and your check or money order in an envelope addressed to: Mr. Cooper. PO Box 650783.

  7. If there isn’t a financially feasible way for you to keep your home, a short sale is an option that can give you a fresh start and avoid the foreclosure process. A short sale can allow you to sell your home for less than you owe on the mortgage, pending investor approval.

  8. During the meeting, you’ll sign all the mortgage closing documents related to the home sale, including the mortgage note and home deed. These documents officially transfer ownership of the home to you. With so many documents to sign, closing day can be a stressful time.

  9. Sending Your Mortgage Assistance Documents. We have several options to submit your documentation: Online: Sign in to your online account. However you send your documents, please be sure to include a note including your name, loan number, property address, and contact information.

  10. www.mrcooper.com › help-center › searchHelp Center - Mr. Cooper

    We’ll send out your monthly statement no later than 2 weeks before the next due date. Whenever needed, you can also view your statement online to find out what you owe and when it’s due. Note: Our secure, automated phone system can also send you a one-time link to view your statement...

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