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  1. ABE Manage My Case provides customers with information about their benefits, including application status, redetermination status, recent notices and benefit amounts. Customers can also submit redeterminations and changes and request new benefit programs. Visit DHS ABE Customer Support Center for more information on how to manage your account ...

  2. AUTHORIZED USE OF THE ABE CLIENT LOGIN IS FOR CUSTOMER APPLICATION AND CASE INFORMATION AND MANAGEMENT. BY CLICKING LOGIN YOU UNDERSTAND AND AGREE THAT ALL SUCH CONFIDENTIAL INFORMATION OR DATA MAY NOT BE RELEASED, COPIED OR DISCLOSED, IN WHOLE OR IN PART, UNLESS PROPERLY AUTHORIZED BY ILLINOIS DEPARTMENT OF HUMAN SERVICES (IDHS)/ ILLINOIS ...

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  4. Then click the Next button at the bottom of the page. Start a new application for Health care coverage, SNAP, Cash Assistance, and/or Medicare Savings Program. For most people, it will take approximately 30 minutes to fill out the application. Keep working on an application that you have already started. Check the status or view an application ...

  5. Use the ABE Manage My Case portal to manage your Medical, SNAP and Cash benefits - online, anytime. Find out more about linking your existing case to ABE Manage My Case (pdf) and review the ABE Customer Guide (pdf) by visiting the ABE Customer Support Center. By Phone. Call the DHS Help Line at 1-800-843-6154; 1-866-324-5553 TTY

  6. If you have a question about ABE or encounter a problem not addressed by the Troubleshooting Tips, send an e-mail to abe.questions@illinois.gov . Send as much information about the question or problem as possible, including: Your name. Your ABE User ID. Your Case or Application Number (if available) Your Phone Number where Customer Can Be Reached.

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