Julie Klausner
Julie Kessler
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May 30, 2024 · Learn how to identify and understand Downers, Better Thans, Passives and Tanks, and how to avoid being toxic with them. Watch a video and read tips on how to handle difficult people at work and in your personal life.
- 6 min
- Listen. Listening is the number one step in dealing with "unreasonable" people. Everyone wants to feel heard. No progress can take place until the other person feels acknowledged.
- Stay calm. When a situation is emotionally charged, it's easy to get caught up in the heat of the moment. Monitor your breathing. Try to take some slow, deep breaths.
- Don’t judge. You don't know what the other person is going through. Chances are if a person is acting unreasonable, they are likely feeling some sort of vulnerability or fear.
- Reflect respect and dignity toward the other person. No matter how a person is treating you, showing contempt will not help productively resolve the situation.
May 26, 2023 · Learn how to deal with difficult people through common reasons for difficult behavior, how you can remain calm and composed in the midst of a challenging situation, and effective techniques.
- Lakeisha Fleming
Oct 25, 2022 · Learn how to identify and handle passive-aggressive, insecure, pessimistic, victim, know-it-all, tormentor, biased and political colleagues. See illustrations and tips from a Harvard researcher and author of "Getting Along".
Mar 7, 2024 · Pick your battles, and avoid interacting with that person if you can help it. Take a moment to collect yourself before you respond to difficult behavior, and communicate your needs and expectations clearly. Remain polite and stick to the facts. Avoid bringing personal beefs into the interaction.
Nov 16, 2019 · Learn how to effectively limit the behavior of people who make you feel put upon, irritated, or controlled. Avoid common mistakes and use a method that sidesteps struggle and puts you in control.
Nov 8, 2022 · Decide to approach the difficult people in your life in a healthier, compassionate way. Make note of troublesome traits of the problem people in your life, and what insecurities and...
