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Oct 31, 2023 · Review this list of 15 questions and answers to help you prepare for your next interview. 1. What is customer service? Hiring managers might start the interview off by asking for your definition of customer service. They may want to gain a better understanding of how you think about the position and your perception of customer interactions.
Apr 26, 2023 · Common Customer Service interview questions, how to answer them, and example answers from a certified career coach. InterviewPrep Career Coach. Published Apr 26, 2023.
Jan 17, 2023 · How to answer the 'Define Excellent Customer Service' interview question. 1. Talk about exceeding expectations. Customer service is all about meeting and exceeding the expectations of the customer. The expectations could be different for each type of business, but the principle is the same.
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- What Does Customer Service Mean to You? This question comes up in many customer service interviews because it lets employers see what philosophy and mindset you’d bring to the position.
- What’s One Time You Worked With a Difficult Customer and How Did You Resolve the Situation? This goes back to the central problem-solving aspect of customer service.
- Tell Me About a Time You Assisted a Customer Who’d Worked With Multiple Agents and Didn’t Get the Help They Needed. This is closely related to the difficult customer question, but more specific.
- What Is Your Preferred Method of Communication? Most customer service positions will be focused on one (or at most two) methods of communication. The most common are in-person, phone support, email support, and chat support, but social media is gaining in popularity as well.
May 30, 2017 · Here are some things to keep in mind when answering this question: Define good customer service. How do you define great customer service as a consumer? Give examples. Prepare some examples of good customer service you’ve provided in past roles. Be specific to the company.
Nov 12, 2020 · What is a good customer service interview question? A good customer service interview question helps you determine if a candidate has drive, coachability, positivity, empathy, and shares your company values.
