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DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.
Request weekly unemployment benefits. Did you file for Unemployment Insurance (UI) benefits? To stay eligible, you must make a request for benefits each week you are unemployed. You must request benefits every week you want a payment, even if your application or appeal is pending.
Apply for unemployment benefits. Have you lost your job? You may qualify for Unemployment Insurance (UI), which is temporary income to support you while you look for a new one. You should apply for unemployment benefits during your first week of total or partial unemployment.
Automated DUA Direct Deposit Line at (617) 626-6570 to set up, change, or cancel direct deposit of your unemployment benefits. Learn how to contact the DUA and get help with your unemployment claim.
According to DUA’s website, most employers that do business in Massachusetts must pay UI contributions if they have one or more individuals working permanently, temporarily, or part time on one or more days in any 13 weeks during a calendar year or pay wages of $1,500 or more in any calendar quarter.
To apply in person, you must make an appointment at DUA’s Boston Re-Employment Center, 2 Avenue de Lafayette, Boston, MA 02111. See the DUA website to learn what information you will need for your application or “claim.” It sometimes takes several weeks to get a decision about your UI benefits.
The Massachusetts Department of Unemployment Assistance (MDUA) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits.
