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1. • • Try resetting your frame, as well as reset your Wi-Fi router. Unplug the power adapter of the frame (while it is on) for a couple of minutes, then plug it back in. Unplug the power adapters for your Wi-Fi router and modem for a couple of minutes, then plug them back in.
     skylight.zendesk.com › hc › en-us

     My Skylight is not receiving photos. What do I do?

2. People also ask

   Why is my skylight not receiving photos?

   • My Skylight is not receiving photos. What do I do? For frames that have been just set up, it can sometimes take time to receive photos as it is still establishing a connection to our server. If you are still not receiving photos after a few minutes, please try the following: Confirm you’re sending to the correct Skylight email address.

   My Skylight is not receiving photos. What do I do?

   skylight.zendesk.com/hc/en-us/articles/360023771591-My-Skylight-is-not-receiving-photos-What-do-I-do

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   How do I Reset my skylight frame?

   • Follow these steps to reset your frame: Locate the power cable at the back of the frame. Unplug the power cable from the frame. Wait for about a minute. Plug the power cable back into the frame. Once you have reset the frame, you can proceed to power it back on. Follow these steps to power on your Skylight Frame:

   Skylight Frame Troubleshooting: Quick Fixes

   troubleshootinglab.com/skylight-frame-troubleshooting/

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   Why is my skylight not working?

   • Confirm that you’re sending photos as an attachment and not as a link. Try sending photos from a different email account or device. Try resetting your frame, as well as reset your Wi-Fi router. Try moving your Skylight closer to your Wi-Fi router, as your signal may be a bit weak for Skylight to detect. Try using another network or a hotspot.

   My Skylight is not receiving photos. What do I do?

   skylight.zendesk.com/hc/en-us/articles/360023771591-My-Skylight-is-not-receiving-photos-What-do-I-do

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   Do skylight frames need troubleshooting?

   • Skylight frames offer a modern way to display cherished memories through digital photos, but encountering technical issues can be frustrating. From unresponsive screens to connectivity glitches, troubleshooting is crucial to keep your Skylight Frame running smoothly.

   Skylight Frame Troubleshooting: Quick Fixes

   troubleshootinglab.com/skylight-frame-troubleshooting/

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3. www.skylightframe.com › pages › supportUser Guide & Troubleshooting Support | Skylight Frame

   www.skylightframe.com › pages › support

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   Learn how to set up, send photos, and use features of Skylight Frame, a digital photo frame that connects to WiFi and email. Find answers to common questions and issues with Skylight Frame.

4. troubleshootinglab.com › skylight-frameSkylight Frame Troubleshooting: Quick Fixes

   troubleshootinglab.com › skylight-frame

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   Learn how to reset, power on, and fix connectivity issues with your Skylight Frame. Find tips and steps to optimize photo quality, update software, and get support for your digital photo display.

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6. skylight.zendesk.com › hc › en-usMy Skylight is not receiving photos. What do I do?

   skylight.zendesk.com › hc › en-us

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   Try moving your Skylight closer to your Wi-Fi router, as your signal may be a bit weak for Skylight to detect. Try using another network or a hotspot. If that doesn't work, please reach out to us at help@skylightframe.com and we would be happy to help you.

7. skylight.zendesk.com › hc › en-usThe screen is not turning on. What do I do? – Skylight Support

   skylight.zendesk.com › hc › en-us

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   This will help us determine if the problem is with the power adapter or the frame itself. If this does not work, please contact us at help@skylightframe.com. If you have another device which uses the same power adapter as the frame, please try to use the other adapter and see if it works. This...

8. skylight.zendesk.com › hc › en-usTroubleshooting – Skylight Support - Zendesk

   skylight.zendesk.com › hc › en-us

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   Troubleshooting. My Skylight is not receiving photos. What do I do? The screen is not turning on. What do I do? What do I do if Skylight is not connecting to Wi-Fi? How do I reset or change the Wi-Fi connection?

9. storables.com › articles › how-to-reset-a-skylight-frameHow To Reset A Skylight Frame | Storables

   storables.com › articles › how-to-reset-a-skylight-frame

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   Dec 7, 2023 · Learn how to reset a Skylight Frame in just a few easy steps to troubleshoot and fix any issues with your digital photo frame. Follow the instructions to power off, locate the reset button, initiate the reset process, and set up the frame again.

10. www.skylight.us.com › user-guideUser Guide - Skylight

    www.skylight.us.com › user-guide

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    Learn how to connect Skylight to WiFi, send photos as email attachments, access additional features, and troubleshoot common issues. Find answers to frequently asked questions about Skylight email address, photo orientation, memory, and more.