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Find the phone number or email address for StubHub customer service and support. Browse by category or search for answers to common questions about buying, selling, and delivering tickets.
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A comprehensive look at the most efficient ways to resolve an issue with StubHub
StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Luckily, we’ve compiled (and tested!) the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue you’re having. Read on to get the help you need to contact StubHub.
Call 1-866-788-2482 to speak to a customer service representative from StubHub.
StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world.
StubHub doesn’t offer live chat, but you can DM them on Facebook or Twitter to talk to someone online.
StubHub will refund your money if your event is canceled or they made a mistake, but they won’t refund your money otherwise, unfortunately.
StubHub’s customer service line is available from 5:00 AM to 9:00 PM Pacific Time. While StubHub used to have a reputation for having really long hold times and for making it kind of tough to get a hold of someone, that has mostly changed these days. Want to bypass the robo menu? Press:
1 if you bought tickets and you have a problem with them.
2 if you have questions about buying tickets.
3 if you sold tickets already and have an issue.
4 if you have questions about listing tickets.
Pro tip: Each number appears to go to a different department. If you’re in a rush to talk to someone, press 4—it’s usually the fastest way to get someone on the line.
The comments on StubHub's posts tend to be filled with other customers who are also annoyed, so StubHub won’t respond publicly if you comment on something. They often reply to DMs, though! Send them a message and someone will reply to you in a few hours at the most.
StubHub gets a lot activity from users on Facebook than it does on Twitter. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media.
Try DMing StubHub on their
StubHub actually has two Twitter accounts, but @TeamStubHub is designed specifically as a customer support page. They don’t appear to reply to comments, but DM them and they should respond soon.
Send an email to customerservice@stubhub.com.
StubHub does not publicly list this email address anymore on their website, so you may not get a response. On the other hand, maybe with fewer people writing them emails you’ll get a much quicker reply!
StubHub has a community forum where users and StubHub employees help folks out. This is a uniquely helpful way to reach out for assistance if you’re a frequent seller or buyer and you want guidance from multiple people. Submit your written post explaining the issue and wait for replies.
Search through past posts using the search bar at the top of the forum page. It’s possible that someone with an identical problem has posted for help before.
Can you chat with StubHub online?
You can chat with StubHub on Facebook or Twitter, but StubHub doesn’t have any kind of live chat service. It seems that they used to, but that option for contacting StubHub no longer exists.
How do I file a complaint with StubHub?
StubHub asks that you call their customer service line first at 1-866-788-2482 before you file a complaint. If you still wish to file a complaint, fill out their
and mail it StubHub’s legal department. They’ll respond within 30 days. Address the envelope:
StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute
StubHub is the leading marketplace for fans to buy and sell tickets with 100% guarantee. Find out more about StubHub's history, service, partners and how to contact them.
StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. However, the web page does not provide any phone number for customer service or support.
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Nov 8, 2019 · Learn how to buy and sell tickets on StubHub, the number one exchange and reseller marketplace in the world. Find out the StubHub phone number, promo codes, and how to compare with SeatGeek.
Find out how to contact StubHub by phone, email or postal address. Learn about StubHub's history, business, guarantee, and partnerships with teams, artists and venues.
StubHub.com is a platform for buying and selling sports, concert and theater tickets. Learn how to access over 4 million tickets, get secure delivery and customer service, and enjoy your events.
