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To troubleshoot problems that affect Microsoft wireless keyboards and wireless mouse devices, use the following methods in the order in which they appear. Method 1: Install the IntelliPoint or Intellitype software
Sep 26, 2023 · Wireless keyboard not connecting? Dive into our guide for solutions from battery checks to software updates, ensuring optimal performance
Troubleshoot problems you might be having with your mouse or keyboard, or other wireless device in Windows.
If your Microsoft or Surface mouse or keyboard isn’t working, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some troubleshooting steps to help.
Sep 25, 2022 · Have issues with your wireless keyboard not working? We'll show you how to troubleshoot so you can get back to typing.
Nov 12, 2019 · If you have a wireless keyboard or mouse, check that the batteries have enough charge to work correctly. Switch to a wired alternative to double-check the problem isn't with the hardware itself. Finally, try your keyboard or mouse on a different PC, or try an alternative keyboard or mouse.
Aug 22, 2019 · If you’re using a wireless mouse or keyboard, check the battery level and charge it if low. Replace their batteries if they keep turning off or disconnecting from your PC. You should also ensure that your computer’s Bluetooth is active.
If you are having trouble with your wireless keyboard or mouse, make sure the batteries are not worn out and are installed properly. On some mouse models, you should see a red light emitting from the bottom when it is powered on when you lift it slightly off its surface.
Jan 14, 2021 · Hardware-related issues, incorrectly configured settings, and corrupt drivers are just a few of the many reasons that can prevent your wireless mouse from working correctly. If you want to fix your wireless mouse, then the list of troubleshooting tips that follow should help you out.
Troubleshoot connection and hardware issues when a wireless keyboard does not work as expected. Perform the following tasks in the order given. Try using the device after each task to see if the issue is resolved. Check the power and connection status (keyboard with a wireless USB receiver)
