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Always be focusing on meeting their needs and expectations.”. – Sue Duris. Customer Service. “It is not the employer who pays the wages. Employers only handle the money …. It is the ...
- “Remind yourself the nature of the work is helping frustrated people in situations that are confusing at best or impossible at worst. Never take it personally, and know you are able to help simply by listening with an empathetic ear.”
- “If you make a sale, you can make a living. If you make an investment of time and good service, you can make a fortune.” — Jim Rohn, entrepreneur and author.
- “You are serving a customer, not a life sentence. Learn how to enjoy your work.” — Laurie McIntosh, facilitator, writer, and editor at Business Training Works, Inc.
- “If you are not taking care of your customer, your competitor will.” — Bob Hooey, author, coach, and speaker.
- "Life is for service." – Fred Rogers.
- "To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies."
- "Strive not to be a success, but rather to be of value." – Albert Einstein.
- "To keep a customer demands as much skill as to win one." – American Proverb.
- Tony Hsieh, Former CEO of Zappos
- Alex Allwood, Customer Experience Management Consultant
- Julie Rice, Co-Founder of SoulCycle and Peoplehood
- Steve Jobs, Co-Founder and Former CEO of Apple
- Dr. Maya Angelou, Poet, Educator, and Historian
- Dan Peña, Chairman and Founder of The Guthrie Group
- Indra Nooyi, Former CEO of Pepsico
- Angela Duckworth, Co-Founder of Character Lab
- Ratan Tata, Chairman of The Tata Group
- Girish Mathrubhootam, Founder and CEO of Freshdesk
"Let's take most of the money we would've spent on paid advertising and paid marketing and instead of spending it on that, invest it in the customer experience/customer service and then let our customers do the marketing for us through word of mouth." While Hsieh recently passed this year, this is the general philosophyat Zappos, an online shoe and...
"It comes down to how your customer experiences the brand – and how that brand makes a person feel." Alex Allwood trusts in this mantra as a customer experience specialist and author of Customer Experience is the Brand. With growing competition in every industry in every aspect — from price to technology to innovation — Allwood believes the way to ...
"There's a certain way of creating a service, hospitality, and experience that perpetuates people feeling like they matter." In an interview, Julie Rice discussed how she wanted WeWork to have the same sentiment as SoulCycle by having members connect with each other and the brand connect with its customers. So much of what drives SoulCycle is its f...
"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves." According to this quotefrom Steve Jobs, the best form of customer satisfaction is exceeding expectations that customers didn't even know they had. The best customer reps don't wait until customers ask questions and bring fort...
"People will soon forget what you said. They will never forget how you made them feel." In an interviewwith a Wisconsin newspaper, Dr. Angelou talked about the things she's learned after living for 75 years. While it's unclear whether this quote was originally said by her or adapted from Carl W. Buehner, the point still remains pertinent to custome...
"The best form of customer service is self-service. Constantly empower customers to get their own answers themselves." A vibrant personality who's not afraid to speak his mind, Dan Peña is an American businessman that achieved success through his no-nonsense, gritty attitude. In this quote, Peña is arguing that customer self-service is as, if not m...
"The basics of business is to stay as close as possible to your customers, understand their behavior, their preferences, their purchasing patterns, etc." In this quote, Indra Nooyi outlines the importance of a company building a close bond with its customers. In order to truly satisfy your customers, you can't make mere assumptions about what they ...
"Unless you have a vision, you haven't begun to do the practice that makes you great." This quote comes from Angela Duckworth, a professor of psychology and winner of the 2013 MacArthur "Genius" grant. Duckworth is saying that people need to make plans if they're going to achieve a goal, and in customer service, that means you need to know how you ...
"None can destroy iron, but its own rust can. Likewise, none can destroy a person, but his own mindset can." Ratan Tata is the chairman of the Indian business conglomerate, Tata Group. He's one of India's most prominent philanthropic business leaders and has been the face of the organization since the early 1990s. Even though he had family ties to ...
"Don't be a jerk, even if you are brilliant, don't be a jerk." Girish Mathrubhootam is the Founder and CEO of Freshdesk, a customer service software that helps businesses manage their customer support teams. In an article posted on Your Story, Mathrubhootam sheds light on a common support roadblock that many SaaS businesses face. Most customer supp...
- Kirill Tšernov
- “Good service is good business.” — Siebel Ad.
- “Customer service is the new marketing.” — Derek Sivers.
- “Good customer service costs less than bad customer service.” — Sally Gronow.
- “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” — Jerry Fritz.
Aug 24, 2017 · What I love about this quote is that it puts the holistic nature of customer success into perspective. To best solve for the customer, your house must be in order first, and being able to serve customers best is a noble motivator for tackling internal challenges. 3. Ellie Wilkinson.
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Jan 11, 2023 · “Revolve your world around the customer and more customers will revolve around you.” Damon Richards “Your customer doesn’t care how much you know until they know how much you care.” Gary Comer “Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.”
