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LiveWell makes managing your health and wellness even easier. With the app, you'll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
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LiveWell makes managing your health and wellness even...
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LiveWell, formerly MyAdvocateAurora, gives you access to your health record online and in our free mobile app. Message your doctor, view test results, start virtual visits and more.
- Medical
- Android, Ios
LiveWell helps you manage the health and wellness of yourself and your family – it's an app and website that keeps you connected to your care, anytime and anywhere. You’ll be able to make appointments, send your doctor messages, check test results, pay your bill and more. If you have additional questions, you’ll find answers in our LiveWell FAQ.
People also ask
What is a livewell account?
What is the livewell app & website?
What is livewell & how does it work?
Who can sign up for livewell?
LiveWell is a website and an app that helps you stay connected to your care, anytime and anywhere. When you have a LiveWell account, you can manage health and wellness for you and your family – schedule appointments, message your doctor, check test results, pay your bill and more. Get answers to all your questions in our LiveWell FAQ.
- Using Livewell
- Language Preferences
- Signing in & Security
- Accessing Other Accounts
- Virtual Visits
- Video Visits
- E-Visits
- Making Appointments
- Managing Health Information
- Medical Records
When should I use LiveWell?
The LiveWell app (iOS | Android) or websitemakes it easier than ever to manage your health and access the care you need, when and where you need it. You'll be able to message your provider, manage appointments, refill prescriptions, conduct virtual visits and more. If you need same-day medical advice, please call your clinic directly. If you're experiencing a life-threatening emergency, dial 911 immediately.
Do I need to be a patient to sign up for LiveWell?
Anyone age 18 and older can sign up, even if you aren’t an Advocate Health Care or Aurora Health Care patient. If you’re 12-17 years old, you must be a patient as your provider will need to complete the LiveWell sign-up process for you.
Where do I start?
Reading the FAQ is a good first step. Once you're ready to get started: 1. First, you'll need to register for an account on the LiveWell app (iOS | Android) or website. Or you can continue as a guest on the LiveWell app by selecting I'd like to proceed as a guestat the bottom of the home screen. 2. If you reached out to us and received an account activation text message or email, click the link. For additional help, watch our videos: 2.1. How to activate your LiveWell account from your mobile...
Is LiveWell available in any languages besides English?
LiveWell is currently available in English and Spanish. We’re working to translate LiveWell for patients who prefer to access their health information in other languages.
How do I choose my language preference in the LiveWell app or website?
To update your language preference while using the LiveWell website: 1. From the LiveWell website, select “Ver en Español” in the upper right corner of the page to switch to Spanish. Select “View in English” to switch to English. 2. Once you’ve logged in to LiveWell, you can also select the globe icon in the upper right corner to switch between available languages. If you’re using the LiveWell app, the language you see is determined by the language setting on your phone or tablet (e.g., if Sp...
Can I get help using LiveWell in a language other than English?
Our Language Services team is available for interpretation support. Call the LiveWell support team at 855-624-9366and our teammates will connect you with an interpreter to help answer your questions.
Is my personal health information secure?
Yes, the LiveWell app (iOS | Android) and website are secure environments. For more information, see our privacy policy.
When I try to sign in, there's a problem with my username or password. What should I do?
1. Remember the password field is case sensitive. Double check to make sure your Caps Lock key is not engaged if you're on a computer. 2. Make sure you're not entering extra spaces in either the username or password fields. 3. Try recovering your username or resetting your password by choosing Forgot Username? or Forgot Password? beneath the Sign In button in the LiveWell website. In the LiveWell app (iOS | Android), tap Forgot?in the username and password fields.
I forgot my username. How do I find it?
If you've forgotten your username, complete the following steps: 1. From the main LiveWell website sign in page, select the Forgot Username? link beneath the Sign In button. From the LiveWell app (iOS | Android) sign in screen, tap Forgot?in the username field. 2. Complete the form to recover your username. 3. You'll need your first and last names, date of birth and ZIP code to complete the recovery process. If you have an email address on file with us, your username will be emailed to that e...
What is proxy access for dependents?
"Proxy" means you’re a person authorized to represent someone else. With proxy access in LiveWell, you’re granted access to a patient’s medical record in order to supervise or help with their care. Parents or legal guardians may request proxy access to their child’s account, and you can request access to an adult’s account if you have power of attorney. If you don’t have power of attorney, the adult patient can choose to share their medical record with you.
How can I see the accounts I'm proxy for?
1. Sign in to the LiveWell app (iOS | Android) or website. 2. Select the down arrow next to your name in the upper right corner. You’ll see icons for each account you have access to. 3. Choose the icon for the account you'd like to view.
How can I request access to a child's medical information?
If you are a child’s parent or legal guardian, you can view their medical information and manage their care in LiveWell through proxy access. Proxies of children between the ages of 0-11 have a full view of the child’s information, while proxies of children between the ages of 12-17 have a limited view of the child’s information by default. Patients 12-17 years old can grant expanded proxy access to their parent or legal guardian if they choose. When a patient 12-17 years old is of diminished...
Virtual visits – sometimes called telehealth visits – are a quick, convenient way for you to get health care with a provider from home – or anywhere. Just like an in-person urgent care visit or a trip to your provider’s office, you can get care for minor illnesses like cold, flu or sinus infection with virtual care.
What is a video visit?
Video visits are another way to get medical care virtually with a video call. You can have a secure, private visit from the comfort of home – or wherever you happen to be. We offer two types of video visits: Quick Care Video Visits and video visits with your primary care provider, specialist or other members of your care team.
What is a Quick Care Video Visit?
Quick Care Video Visits help you see a provider quickly – just like an in-person urgent care visit. These video visits offer 24-hour care for minor illnesses with the next available provider. During your video call, the provider will evaluate your condition, offer a diagnosis and share their treatment plan. For minor illnesses like cold, flu or sinus infection, these video visits can be a convenient alternative to going to a clinic or urgent care. You can also start a Quick Care Video Visit t...
What is a video visit with my primary care provider, specialist or another member of my care team?
Video visits with your primary care provider, specialist or other members of your care team let you meet with your own provider via video instead of coming into the office. If your provider has decided a video visit is appropriate for your situation, they'll suggest and schedule one with you. If you'd like to request one yourself, call your provider's office directly to schedule the visit.You may also schedule in LiveWell, and if the appointment type is available for a video visit, you can re...
What are e-visits and when can I use them?
E-visits are an online care offering that may be available to you when you use Symptom Checker to help you choose the right type of care. This type of visit allows you to receive medical care from the comfort of home – or from wherever you happen to be, 24/7. During an e-visit, you'll fill out a questionnaire about the specific symptoms you're experiencing. One of our providers will evaluate your symptoms and email you what to do next, so you can get back to being you – all by messaging you t...
Can I use insurance to cover the cost?
Yes, we’ll bill your e-visit to your insurance. Your visit is subject to any co-insurance, co-pay or deductible – just like an in-person visit. You'll receive a statement detailing your financial responsibility. If you don’t have insurance, the visit is estimated at $60-$195. We're also able to provide e-visits if you have Medicare or Medicaid as your primary or secondary insurance.
Will prescriptions, tests or other services be covered by the e-visit cost?
Any prescriptions, additional tests or other services will be billed separately to insurance. Only the consultation, diagnosis and treatment plan are considered part of the e-visit.
What types of appointments can I book online?
With LiveWell, you can generally schedule, reschedule and cancel appointments for health services such as primary care, rehab therapy, mammograms, heart scans and more – allowing you to make appointments when, how and where you want. The types of appointments you can book through the LiveWell app (iOS | Android) or websitedepend on your age, health concerns and how long you've been seeing your doctor. For instance, if you're a new patient, you'll be able to schedule an appointment with a prim...
Can I make an appointment with a doctor I've never seen before?
You may be able to book a first-time appointment with a primary care provider if that provider is part of your care team. If you don't see a primary care provider in your account, or if you need to book another type of appointment for the first time, use the Find a Doctor search tool below that applies to you: 1. Find Advocate providers in Illinois 2. Find Aurora providers in Wisconsin Once you've seen a doctor in person, you'll be able to book follow-up appointments using the LiveWell app (i...
Why can't I make an appointment with the doctor I want to see?
There may be a few reasons for this: 1. If you haven't seen your provider within the last three years or don't have an upcoming appointment scheduled with them, you won't be able to schedule an appointment with that provider online. Instead, you'll need to call that provider's office to schedule your appointment. 2. Only certain types of appointments are available for online scheduling. If you don't see the type of appointment you need, call your provider directly. 3. Some appointments requir...
LiveWell offers useful features to help you manage your overall health, including your medical record, test results and information about medications or prescriptions you take. Find out how to access and view your medical record and test results in LiveWell as well as how to request prescription refills. You can also learn more about information th...
Will all my health information be available in LiveWell?
As an Advocate Health Care or Aurora Health Care patient, you can see your medical record in LiveWell. This means you may sometimes see your health information and test results even before your provider. Seeing your results before your provider may cause worry, so you can ask them to wait to post your results in LiveWell until they have a chance to talk to you to help you understand the information. Many of your medical records should be available. However, there are times when some informati...
How far back do health records go in LiveWell?
Medical records in LiveWell date back to 2019, and some Aurora Health Care records may date back even further.
Will people with proxy access be able to access my health information?
Yes, if you’ve granted proxy access to your LiveWell account, others will also be able to view your health information. See proxy access FAQ To review who has proxy access to your account or to add or remove proxy access: 1. From the LiveWell website, select Your Menu then Sharing Hubfrom within the Sharing section. 2. From the LiveWell app (iOS | Android), select My Chart then Menu. Select Sharing Hub from within the Sharing section. Choose Manage friend and family access.
LiveWell FAQ. At Advocate, we're here to answer your questions about the LiveWell app and website, telehealth visits, making appointments and more in our Help Center.
Get help using the LiveWell app and website, starting video visits, scheduling appointments and more. Find answers to your questions in Aurora's Help Center.
