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Your PLDT Home Account is now at your fingertips. Enjoy customer service on your digital and broadband solutions that PLDT Home offers. Dial our hotline now or find a service center near you.
- Support
Learn more about popular topics and find resources and...
- About Us
PLDT Home is the leading internet services provider in the...
- PLDT Sales and Service Centers
We’re here to help you. Chat with Us! Use our PLDT Home FB...
- Landline
Choose the PLDT landline service or device that suits your...
- Personnel Concerns Support
For your internet or landline concern, please download our...
- Aftersales Support
Aftersales Support. Purchase Add-Ons, Upgrade your plan and...
- Support
- PLDT Hotline 171
- PLDT Hotline (02) 8-8888-171
- PLDT Customer Service Website
- PLDT Facebook Account
- PLDT Twitter Account
- PLDT Sales and Service Centers
- Final Thoughts
PLDT customers can call the toll-free hotline 171directly using their PLDT landline phone or Smart mobile number. The PLDT customer service hotline is available from 8:00 AM to 7:00 PM on weekdays (Monday to Friday) and from 8:00 AM to 5:00 PM on weekends (Saturday and Sunday). Upon calling the PLDT customer service hotline 171, the system will aut...
If it’s not possible to call PLDT customer service from a PLDT landline or Smart mobile number, you can call (02) 8-8888-171. This also applies to callers from mobile networks other than Smart (e.g. Globe, TM). Metro Manila customers don’t need to include the area code 02 when dialing. Take note that long-distance and airtime charges may apply when...
The PLDT website has a customer support pagewhere you can find quick answers to common support questions. It contains hundreds of frequently asked questions regarding your Internet, landline, bills, payments, gadgets and devices, and more. It’s advisable to consult the PLDT support pagefirst before you call the PLDT customer service hotline. Chance...
PLDT entertains questions and inquiries on their official Facebook accounts, PLDT Home and PLDT Cares. Just send a message to their Facebook account and include your name and PLDT telephone or account number. Depending on the volume of messages they receive, you will usually receive a response in 24-48 hours, so only use this support channel for no...
If you are a Twitter user, you can mention or tag the PLDT Cares account @PLDT_Caresand they will reply to your tweet as soon as possible. You can also message them directly.
Visiting the PLDT store is probably the best way to get personalized assistance for any question or concern regarding your PLDT account. After all, you’ll be talking face-to-face with a real person. Aside from in-store appointments, PLDT allows customers to book an online or virtual appointment with their chosen PLDT sales and service center. All y...
Timely and competent customer service is a hallmark of a great company. As a PLDT subscriber, it’s your right to seek assistance from the company if and when you have issues and concerns with your Internet or telephone connection. Always remember to consult the PLDT website or their customer user guidebefore giving them a call or sending them a mes...
Nov 14, 2022 · To reach their hotline, simply dial the number 171. This is free for PLDT landline, as well as for Smart, TNT, and SUN Cellular users. But if you’re a Globe, DITO, or subscriber of any other network or telephone service, you can use the hotline +63 (2) 88888-171 instead. Standard call charges may apply, though.
You can reach us 24/7 by dialing *177 using your Smart or TNT mobile numbers for issues and concerns.
