Search results
1-star. 42% Filter. Sort: Most relevant. AH. Anthony Hoare. 4 reviews. GB. Jan 12, 2024. Absolute joke of a company. Broadband went down almost daily, could never get through to anyone by phone and their app never worked. They continued billing me 2 months after I thankfully changed provider.
- (12)
Jan 19, 2024 · 72%. Here's how Shell Energy's customer and policy assessments break down: Customer survey score. 54%. Customer service overall. ★★★☆☆. Accessibility (being able to engage with your firm how you want or need to) ★★★☆☆. Quality of communications about energy costs.
People also ask
Is shell a bad energy supplier?
Is Shell Energy a good company?
How bad is shell's customer service?
Is Shell Energy a rebranded company?
- Which Energy Supplier Offers The Best Customer Service?
- Which Energy Supplier Has The Fewest Complaints?
- Other Ways of Checking Customer Satisfaction
- Verdict: Who's Best For Energy Customer Service?
There are two main sources for customer satisfaction data available: Citizens Advice data which uses information supplied by several parties and Ofgem's official quarterly complaint figures which allow us to see trends in complaints. Overall, M&S Energy and Utility Warehouse win in those two categories, but let's take a closer look at the detail be...
Complaint figures submitted to Ofgem can help us see which providers are receiving more complaints than their rivals. This can be an indication of how well a provider is performing and, consequently, how happy their customers are. First, we'll look at Ofgem's quarterly complaint figures and then data from the Ombudsman Service covering major suppli...
As well as the data covered above, there are other ways to gauge customer service and customer satisfaction, although they may be more indicative than rooted in facts and figures. Let's take a look at some of them.
Depending on which metric and data you focus on, the best energy supplier for customer service varies, with names like Octopus Energy, Utility Warehouse, EDF Energy and M&S Energy popping up through the data with some positive figures. Big name providers like British Gas and OVO Energy perform poorly on review sites like Trustpilot and have poor me...
Shell Energy Customer Reviews. Reviews for Shell Energy are pulled from various online sources including Google, Yelp, Facebook, and user submitted reviews. Aaron Meek. 1/5. Do not buy as a solar buy back.
Aug 25, 2021 · Shell’s own complaint data shows that the supplier is one of the poorest performing energy providers, with 1,667 complaints per 100,000 customers in Q2 of 2020.
Apr 29, 2019 · Company activity. Do you agree with Shell Energy for Home Customers's 4-star rating? Check out what 73,837 people have written so far, and share your own experience. | Read 21-40 Reviews out of 70,516.
Shell Energy for Home Customers Reviews. 73,841 • Excellent. 4.4. VERIFIED COMPANY. shellenergy.co.uk. Visit this website. Write a review. Reviews 4.4. 73,841 total. 5-star. 56% 4-star. 18% 3-star. 7% 2-star. 4% 1-star. 15% Filter. Sort: Most relevant. MP. Maggie Phillips. 4 reviews. GB. 20 hours ago. Omg no wi fi.
