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- DictionaryTo·tal Qual·i·ty Man·age·ment/ˈtōdl ˈkwälədē ˌmanijmənt/
noun
- 1. a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company's operations.
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What is Total Quality Management (TQM)?
What are the elements of Total Quality Management?
What is a total quality management system?
What is Total Quality Management & why is it important?
Feb 23, 2024 · TQM is a structured approach to improve the quality of an organization's outputs, including goods and services, through the continual improvement of internal practices. Learn about the history, examples, and key principles of TQM, such as focusing on customers, improving continuously, and adhering to processes.
- Customer-focused: The customer ultimately determines the level of quality. No matter what an organization does to foster quality improvement—training employees, integrating quality into the design process, or upgrading computers or software—the customer determines whether the efforts were worthwhile.
- Total employee involvement: All employees participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and when management has provided the proper environment.
- Process-centered: A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (internal or external).
- Integrated system: Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM.
TQM is a comprehensive approach to organizational management that emphasizes the continual pursuit of quality and operational excellence. It involves customer focus, leadership commitment, employee involvement, process-oriented methods, continuous improvement, and evidence-based decision-making.
While there is no generally accepted definition of TQM, several notable organizations have attempted to define it. These include: United States Department of Defense (1988) "Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility.
Sep 9, 2023 · Total Quality Management (TQM) is a management system that was developed back in the 1950’s and has been successfully deployed in a wide variety of industries from the 1980’s onwards. At its core TQM is a management system for a customer focused organization that involves all employees in continuous improvement.
Feb 18, 2020 · What is Total Quality Management? Total Quality Management (TQM) is a management approach that seeks to provide long-term success by providing unparalleled customer satisfaction through the constant delivery of quality IT services.
Jun 21, 2017 · Total quality management (TQM) describes a management system wherein a company attains organizational advancement through a commitment to customer requirements. A company meets those requirements when it empowers every employee in every department to maintain high standards and strive for continuous improvement.
