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  1. Log on. Stop fraud: Don't fall victim to a scam. Never give out your log on details or security codes to anyone. Criminals pretend to be people you trust like a company you'd pay bills to, us or even the police. For more information, please visit our Fraud awareness page. Username help. Continue.

  2. first direct online banking. If you're seeing this message, that means , please to make this app work.

  3. view balances and statements online - print up to six years, and request free paper copies. pay bills or send money between your accounts - set up payments and standing orders. view and cancel Direct Debits. request replacement cards or a new PIN. send and receive messages to and from us.

  4. Straight-talking banking, in black and white. first direct helps over 1.7 million UK customers with current accounts, loans, credit cards, savings and mortgages.

  5. Once your first direct account is open, simply log into your first direct app, select the account you wish to transfer into, tap 'switch to us' from your account menu and follow the instructions. We will ask you for your account details, existing account details and preferred switching date.

  6. The bank that makes banking work around you. Online, on the phone, on your smartphone, first thing in the morning, last thing at night - we're here 24/7, 365, to make banking easier. And more enjoyable. Oh yes. Banking doesn't have to be tedious. The way we do things wins award after award.

  7. If you bank with first direct and need any help, here's where you'll find it, including help with managing your account, online banking and our app.

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