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  1. What to know: Customer service hours: MondayFriday, 8:30 a.m. – 6:30 p.m. ET. To ensure your call is routed to the correct team, please check your most recent statement for product type and policy number, which may be referenced when you call. Annuity Customers. Annuity products: (800) 882-1292. Group annuity products: (833) 208-3018.

    • Contact Us

      Customer service hours: Monday – Friday, 8:30 a.m. – 6:30...

    • FAQs

      1 Ranked by 2022 admitted assets. Best’s Review ®: Top 200...

    • Policy Service & Claims

      Former New England Financial policies: (800) 388-4000. You...

    • Log In

      Brighthouse Financial accounts have moved onto a new system,...

    • Income Annuity

      1 The Increasing Income Option is available for contracts...

    • Investor Relations

      Brighthouse Financial is the brand name for Brighthouse Life...

    • Life Insurance

      Finding the right life insurance for your financial goals...

    • Support

      If I have questions about submitting a payment or making a...

  2. If I have questions about submitting a payment or making a request, who do I contact? To ensure your call is routed to the proper team, please check your most recent statement for product type and policy number, which may be referenced when you call.

  3. Former New England Financial policies: (800) 388-4000. You can also contact your financial professional who can help you get the appropriate form. For name or address change, beneficiary change, death claims and other requests, please contact our Customer Service Center.

  4. Get answers to your questions about Brighthouse Financial through our FAQs or get in touch with us directly.

  5. Welcome to the Forms Center, the location for all administrative and policy servicing forms. Visit our Help Center for additional support. Note: Forms contained here have been updated to reflect recent mailing address changes.

  6. Mar 27, 2024 · How do I contact Brighthouse Financial? To contact Brighthouse Financial’s Customer Service Center, you will need to reference your policy statement to check your policy number.

    • Life Insurance
    • Insurance Editor
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  8. Brighthouse Financial accounts have moved onto a new system, allowing us to offer a better experience. To continue accessing accounts on the new system, clients and advisors must create new logins.

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