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Jun 1, 2018 · Brilliant service recovery. How customer service should be done. From an awful initial experience with James Gibb to a very positive experience. I won’t go into detail but to suffice to say we had been asked to pay a sum of money for repairs that had not been declared when we purchased our property.
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This means a complaint can be dealt with quicker and resolved faster. Our revised Complaints Process commences on Friday 1 st April 2022. Complaints should no longer be sent to complaints@jamesgibb.co.uk. Complaints should now be sent directly to your James Gibb Local Office.
If you do wish to make a complaint, please contact your James Gibb office in writing. Complaints should be submitted by e-mail or letter and you should state clearly the reasons for your complaint and what you would like to see by way of resolution.
Do you agree with James Gibb's TrustScore? Voice your opinion today and hear what 616 customers have already said.
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Absolutely awful company, zero communication skills and lack of customer care. Date of experience: May 10, 2024. Hi Amerjit, thank you for your review. The information provided is not sufficient for us to comment on what has prompted you to provide a negative review.
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James Gibb state they go out to competetive tender for this 24 hour emergency call centre service (which specifically is for communal areas) every couple of years, but no evidence has materialised after a lengthy customer complaint and now I'm being stonewalled.
4 reviews. GB. 6 days ago. Solution to missing bin lid issue. Several bins for the building have been missing lids for some time, leading to birds strewing rubbish around while raking through them. Andy Pace has been very helpful about finding a solution for this.
