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- A replacement order, with the same shipping speed that was used on your original item, will be created. You'll need to return the original item within 30 days to avoid being charged for keeping both the original and replacement items. The replacement order may be shipped only after you ship the original item (s) back to Amazon.
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What if my Amazon product is damaged or defective?
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- Free product and customer support. We understand customers can spend a lot of time making purchase decisions, and we’re committed to helping them find the right product for their needs.
- Return dropped off. If a customer decides to return an item, Amazon offers more than 8,000 drop-off locations in the U.S. Four out of five customers have a return drop-off point within a 5-mile radius of their home.
- Returned items sent to Amazon facilities. An item dropped off for return is consolidated with other returned items and routed to an Amazon return center.
- Amazon inspects returned items. Each item at an Amazon return center is carefully inspected and evaluated to determine if it meets Amazon’s high bar to be re-listed for sale.
Jan 28, 2022 · When an item can’t be sold as new, Amazon gives the seller up to four options for what to do with returns: each with a fee: Return to Seller, Disposal, Liquidation, or (by invitation only for...
Replace a Damaged, Defective, or Broken Item. Visit Your Orders and we will let you know what your options are for damaged, defective, or broken items. To replace an item, go to. Go to Your Orders and select Return or replace items beside the item you want to replace.
By identifying the root cause of damaged returns, Amazon can take steps to prevent future occurrences and reduce the financial impact on the business.Another strategy that Amazon has implemented is offering incentives to customers who choose to keep damaged items instead of returning them.
The A-to-z Claims Process for Property Damage and Personal Injury supports customers in the rare instance where a defective product sold through Amazon.com causes property damage or personal injury - including products sold by Amazon or by one of our third-party selling partners.
May 23, 2022 · 3 min. 23 May 2022. Our priority is to resell or donate returned products. At Amazon, we want customers to be completely satisfied with their purchase. That’s why we provide comprehensive product information, including photos, videos and customer reviews, to help customers make more informed buying decisions.
If you notice that the item is damaged or defective after delivery, Amazon will help you solve the problem, or provide a free return or replacement. Contact the manufacturer directly for product registration and warranty-related information.
