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An email came from: customer.relations@lufthansa.com - that seems legit. Also in the subject of the email was the number of my Feedback case = the EU261 claim for canceled flight and long layover. Asking for ID Proof (passport or Driving Licence) and IBAN bank number.
How can I tell if a Lufthansa email is a scam? After months of no follow up on compensation for delayed baggage on a flight, I get an email from the customer relations email address saying that they will give me a payment of X euros "without prejudice". They asked for my bank details, IBAN, and address. How can I be absolutely certain this is real?
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There I found an online form to file a complaint which I did. Surprisingly about 5 weeks later the DOT sent me a response and a copy of a request they made to Lufthansa about my claim. Gave Lufthansa 30 days to get back to me and 60 days to resolve the issue. Surprisingly, Lufthansa sent me an email 32 days later coping the DOT.
May 21, 2024 · Instead of email, use the appropriate Lufthansa complaints form online. The 2 most common ones relate to flight interruptions and baggage irregularities. Lufthansa Complaints Phone Number. In instances where only a phone call will do, you can contact Lufthansa’s 24-hour customer service line at +44 371 641 0401 in the UK and 1-800-645-3880 in ...
Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password; with Miles & More: Travel ID email address and password or service card number and PIN
May 10, 2023 · Lufthansa Technik has signed a seven-year contract with SmartLynx Airlines, the leading ACMI (Aircraft, Crew, Maintenance and Insurance), cargo and charter services provider, to provide Total Component Support (TCS) for their entire fleet. The recently signed contract covers more than 60 aircraft, including 53 Airbus A320s, ten A330s and four ...
We will take care of every delayed or damaged item of baggage. Please use this form: if your checked item of baggage is delayed and you wish to request a reimbursement of expenses for toiletries and clothing in accordance with legal requirements. if your baggage is damaged and you wish to contact us for a reimbursement of your costs.
