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1. consumer.ftc.gov › articles › sample-customerSample Customer Complaint Letter | Consumer Advice

   consumer.ftc.gov › articles › sample-customer

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   Are you looking to write an effective complaint letter? It's helpful to explain the problem and say how you want the company to resolve it. Make the letter clear and include only the details that describe the problem and the resolution you want. The sample letter below might help.

2. consumer.ftc.gov › consumer-alerts › 2023Shopping online? Here’s what to do when things go wrong

   consumer.ftc.gov › consumer-alerts › 2023

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   Apr 5, 2023 · In 2022, online shopping scams were the second-most reported type of scam to the FTC. The good news is you have rights, and there are steps you can take. If something didn't arrive or you didn't accept it, and now the company won't refund your money, dispute the charges.

3. consumer.ftc.gov › consumer-alerts › 2015How to write an effective complaint letter | Consumer Advice

   consumer.ftc.gov › consumer-alerts › 2015

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   Sep 4, 2015 · If a phone call or email doesn’t resolve the problem, consider writing a complaint letter. A letter is important. It puts your complaint on record with the company, helps preserve any legal rights you may have in the situation, and lets the company know you’re serious about pursuing the complaint.

4. www.ftc.gov › news-events › topicsReport Identity Theft | Federal Trade Commission

   www.ftc.gov › news-events › topics

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   Consumers can report identity theft at IdentityTheft.gov, the federal government’s one-stop resource to help people report and recover from identity theft. The site provides step-by-step advice and helpful resources like easy-to-print checklists and sample letters.

5. www.usa.gov › consumer-complaintsComplaints about consumer products and services | USAGov

   www.usa.gov › consumer-complaints

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   Learn how to file a complaint about products or services including phone and cable, your car, and online purchases. Complain about phone and text scams.

6. Videos

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     How to Tell if a Website is Legit & Online Shopping Scams | Tech Tip Tuesday

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     Online shopping fraud: How to spot a fake site and report it

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7. www.ftc.gov › news-events › newsFTC Announces New Fraud Reporting Platform for Consumers ...

   www.ftc.gov › news-events › news

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   Oct 22, 2020 · New reporting system will provide streamlined experience and advice for consumers filing complaints with the FTC. The Federal Trade Commission has launched a new website, ReportFraud.ftc.gov, where consumers can easily report fraud and all other consumer issues directly to the FTC.

8. www.usa.gov › company-product-service-complaintsFile a complaint about a company’s products or services

   www.usa.gov › company-product-service-complaints

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   Dec 7, 2023 · If you have a complaint about a company’s products or services, contact them first before you seek help elsewhere. Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter.

9. People also ask

   Are online shopping scams a scam?

   • If you can relate, you’re not alone. In 2022, online shopping scams were the second-most reported type of scam to the FTC. The good news is you have rights, and there are steps you can take. If something didn't arrive or you didn't accept it, and now the company won't refund your money, dispute the charges.

   Shopping online? Here’s what to do when things go wrong

   consumer.ftc.gov/consumer-alerts/2023/04/shopping-online-heres-what-do-when-things-go-wrong

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   What should I do if I have a complaint about a purchase?

   • If you have a complaint about a purchase you made online, learn how to resolve it with the seller or website. Or get additional help from a federal or state agency. If you have an issue with a product or service, learn the steps to file a complaint with the company. Or, get further help from a third party if you cannot resolve your complaint.

   Complaints about consumer products and services | USAGov

   www.usa.gov/consumer-complaints

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   What if a phone call or email doesn't resolve a complaint?

   • If a phone call or email doesn’t resolve the problem, consider writing a complaint letter. A letter is important. It puts your complaint on record with the company, helps preserve any legal rights you may have in the situation, and lets the company know you’re serious about pursuing the complaint.

   How to write an effective complaint letter | Consumer Advice

   consumer.ftc.gov/consumer-alerts/2015/09/how-write-effective-complaint-letter

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   How do I file a complaint against a business?

   • Say how long you’ll wait for the business to answer you. Pick a date that gives the business time to act. Tell the business what you plan to do next. For example, report it to the Better Business Bureau or your state state attorney general or local consumer protection office. Send your complaint letter Make a copy of the letter to keep.

   Sample Customer Complaint Letter | Consumer Advice

   consumer.ftc.gov/articles/sample-customer-complaint-letter

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