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About The RIDE. The RIDE paratransit service provides door-to-door, shared-ride public transportation to people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.
RIDE customers can text 781-980-RIDE (7433) to check the arrival time for their trip, see a list of upcoming trips, check their account balance, or cancel a trip without having to call The RIDE Access Center (TRAC).
Learn about the MBTA's RIDE on-demand travel program, a partnership with ridesharing companies Uber and Lyft.
Check Your RIDE Account Balance. Official website of the MBTA -- schedules, maps, and fare information for Greater Boston's public transportation system, including subway, commuter rail, bus routes, and boat lines.
The RIDE Flex is a flexible, on-demand travel option for eligible RIDE customers. The RIDE is the MBTA’s paratransit service for people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability. The RIDE Flex grew out of a pilot project and doesn’t replace The RIDE.
What to Expect on Your Trip. Starting in early 2023, additional service providers will be available for your trips. New drivers will have the same level of testing and training as all RIDE drivers. They will also provide the same door-to-door service. Learn what to expect on your trip.
- commerce.mbta.com
- › Fares & Passes
THE RIDE provides door-to-door para-transit service to 58 cites and towns, in lift-equipped vehicles for eligible customers who cannot use subways, buses, or trains. Only registered THE RIDE customers may take advantage of the service.
Whether you have questions about The RIDE's application process or want to submit a compliment or complaint, our customer service team is ready to handle your inquiry. Below are answers to frequently asked questions about how to contact The RIDE's customer support team.
With The RIDE Flex, you can instantly book trips with Uber and Lyft—there's no need to schedule in advance. Eligible RIDE customers can take Flex trips with MBTA partners Uber and Lyft.
receive MBTA door-to-door paratransit services upon eligibility. The RIDE is a first-come, first-serve service with no restrictions on trip purpose. RIDE vehicles are equipped to carry both ambulatory persons and wheelchair users. RIDE drivers can help a passenger up or down from curbside to the vehicle and/or up or down one additional step.
