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  1. Water. Account Number. Search ». Service Address. Search ». Example: 401 E Fayette St. Please enter service address as it appears on the top portion of your bill. Use abbreviations (West = W, North = N, Street = St, Drive = Dr, etc.)

  2. DPW's customer self-service portal provides a set of tools to help individuals monitor their water consumption, billing, and payment information (see below). The Customer Payment Portal, which launched on Oct. 1, 2022, introduces features to streamline the payment experience.

  3. The Customer Self-Service Portal allows near-real time access to your water consumption, billing and payment data, and account information. Watch how your water usage varies by month, by day, or even by the hour. Set alerts to learn about unusual water consumption, or send us a question.

  4. Contact us. 200 Holliday St First Floor, Room 8 Baltimore, MD 21202. Office Hours: Monday - Friday, 8:30 am to 4:30 pm Call: 410-396-5398. Online service request. Ask a question . Request a service. Visit the Water Bill Portal. How to use our customer billing portal. Watch: How to Access Your Water Bill Online.

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