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Mar 4, 2024 · CRM > Manage Your Account. (Redtail) Redtail Account Locked? How do I regain access? 30143 Views • Apr 10, 2024 • Knowledge.
Direct Login. Go to the Support Portal and click Log In in the upper right corner. Enter your Redtail credentials. Single Sign On (SSO) from the Redtail CRM. Click the question mark icon (A) on the top right > select. " Redtail Help Desk " (B) OR. " Submit a Help Ticket " (B) Support Case Dashboard. Upon entering the dashboard, you can see: Cases.
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Apr 10, 2024 · Your account is only temporarily locked after three failed login attempts. There is a 15-minute delay before your account will automatically unlock, and you can try to log in again. During peak support times, it may take more time to reach an agent who can unlock your account.