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  1. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

  2. When requesting weekly unemployment benefits online, we strongly recommend using a laptop or desktop computer. Log in to your UI Online account. Select Request benefit payment on your account home page. Follow the prompts to request a benefit payment. Print the confirmation page for your records.

  3. Online +. To file a claim online, you must create an account on the UI Online portal. Please follow the steps below to create your UI Online account. For additional tutorials, please click here. If you have never filed a Massachusetts unemployment claim: Go to the UI Online login screen.

  4. uionline.detma.org › Claimant › CoreUI Online

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  5. 1. Visit Massachusetts DUA. If you received notification from MDUA to verify your identity, visit the website referenced in the message, then select Verify with ID.me. 2. Verify your identity. You can use the self-service verification method to verify your identity for unemployment benefits.

  6. UI Online: A New Web-Based System for Unemployment Insurance. The UI Online Website is available from 5:00 AM to 10:00 PM daily. UI Online provides a way for you to file and access your Unemployment Insurance claim. YouTube videos are available to help claimants learn about UI Online Services:

  7. 1. Apply online, by phone, or in person. 2. Request weekly benefits. 3. “Certify” that you are looking for work. 4. Prove your identity and answer other questions from DUA. Hearing back from the Department of Unemployment Assistance (DUA) Expand All. How will DUA tell me if I am approved for Unemployment Insurance?

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